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That awkward moment when....
Posted: Fri Jun 21, 2013 9:15 pm
by Aaragorn
That awkward moment when you buy plat for the first time for double plat, you get the plat, and a few minutes later your game crashes. But wait, it gets better... I log back in and all of my gold and plat is gone, and im in lirs reach (was in arena before).
Its not extremely urgent, but im not gonna be playing until my still gets refunded (2.5mil gold and 8k plat, i bought 4k but its double plat). Please get it fixed, i know you have alot on your plate right now so im taking it easy but stuff like this really shouldnt happen. I tried to send an in game support ticket, but when i tried to go to the support area the game crashed and i havent been able to log on since. Ill put up another post in a few hours as to whether ive been able to log back in or not.
Amazing first plat buying experience, haha.
PS: The money on my iTunes account is still gone so i know the purchase went through.
Re: That awkward moment when....
Posted: Fri Jun 21, 2013 9:17 pm
by FrostKnight
:| thats stupid.
Re: That awkward moment when....
Posted: Fri Jun 21, 2013 9:34 pm
by celticheroesfan
U need to send an INGAME ticket. Looks like ur screwed
Re: That awkward moment when....
Posted: Fri Jun 21, 2013 9:39 pm
by OTM Wulver
That awkward moment when you buy plat for the first time for double plat, you get the plat, and a few minutes later your game crashes. But wait, it gets better... I log back in and all of my gold and plat is gone, and im in lirs reach (was in arena before).
Its not extremely urgent, but im not gonna be playing until my still gets refunded (2.5mil gold and 8k plat, i bought 4k but its double plat). Please get it fixed, i know you have alot on your plate right now so im taking it easy but stuff like this really shouldnt happen. I tried to send an in game support ticket, but when i tried to go to the support area the game crashed and i havent been able to log on since. Ill put up another post in a few hours as to whether ive been able to log back in or not.
Amazing first plat buying experience, haha.
PS: The money on my iTunes account is still gone so i know the purchase went through.
Hi Aaragorn, the team is working to resolve the issue with the servers and making sure that everyone has received their items/platinum. We'll do our best to get everything sorted out as quickly as possible.
Re: That awkward moment when....
Posted: Fri Jun 21, 2013 9:53 pm
by Aaragorn
Thanks Wulver!
Ill send an ingame ticket as soon as im able, but as of now i am still not able to log on. If i still cant log on in an hour ill try reinstalling the game and see if that fixes it.
Re: That awkward moment when....
Posted: Fri Jun 21, 2013 11:22 pm
by Aaragorn
Im able to log in now, and i sent an in game support ticket.
Re: That awkward moment when....
Posted: Fri Jun 21, 2013 11:22 pm
by Aaragorn
Plat/gold is still missing though.
Re: That awkward moment when....
Posted: Fri Jun 21, 2013 11:30 pm
by admin
Hi there, everything is logged so this will be able to be resolved, sorry for the inconvenience.
Re: That awkward moment when....
Posted: Sat Jun 22, 2013 12:59 am
by Aaragorn
Ok cool, glad to hear it.
Re: That awkward moment when....
Posted: Mon Jun 24, 2013 4:02 am
by Aaragorn
Just wanna make sure you guys havent forgotten about me. Its been several days and still nothing.