Page 1 of 1

My account disapeared....

Posted: Sat Jul 13, 2013 4:21 pm
by Hepyderp
Hello admin...I stoped playing celtic heroes for a little while and when i got back to my account .... i found that my Warrior who is ''Hepyderp'' from Herne who is a level 140+ isn't there nomore, and i am kinda worried and i wonder if someone deleted it or if its because of my inactivity that the account got lost...
I wonder if you could please get it back for me. Thank you for your time spending reading this

Re: My account disapeared....

Posted: Mon Jul 15, 2013 11:21 am
by Morgana
Hi there. Thank you for getting in touch with us. We now feature an ingame support tool that will allow us to deal with your issue in a more efficient way. Please resend your quarry using this support tool. If you do not know how to access this tool please go to the following link: http://www.onethumbmobile.com/celticher ... rt-forums/

Support.

Re: My account disapeared....

Posted: Tue Jul 16, 2013 1:16 pm
by Hepyderp
Thank you for responding to my message, but i already sent a support 3 days ago and i still haven''t got a Message yet...

Re: My account disapeared....

Posted: Tue Jul 16, 2013 11:57 pm
by Dersu
Hey Hepy! Welcome back... sort of. ;)

Ticket response time can vary depending on how many support tickets are before you (kinda like waiting in line at a store).

Remember also that they don't work on weekends. It sounds like you sent your ticket Friday or Saturday. Not sure where you live, be remember also that they are in Scotland, so might also be a time difference to contend with.

Hope you get it sorted soon. Say hi when you can finally log back in.

Dersu