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Getting tired of this.
Posted: Sun Jul 21, 2013 3:34 am
by Croquette
So I asked for 100 of my health sigils (bought from plat, not chests) to be transferred to energy. I got an answer saying that support wouldn't be able to do that but also that I could ask for a refund since I bought them with plat.
I sent a ticket to get 100 hp sigils refunded MORE THAN A WEEK AGO but still no answer. Could this be looked into? Thanks
By the way if you see this before the ticket I sent, I would like to get ALL sigils of health that I bought from plat refunded, not only 100. (I must have bought like 150 with plat)
Sorry for the bad english.
Re: Getting tired of this.
Posted: Mon Jul 22, 2013 12:15 pm
by CommunityBot
I looked into this for you, and a message was sent to you from the Support Team saying that they can no longer offer refunds on Sigils.
Hope this helps!
Re: Getting tired of this.
Posted: Mon Jul 22, 2013 2:06 pm
by Crissa
I looked into this for you, and a message was sent to you from the Support Team saying that they can no longer offer refunds on Sigils.
Hope this helps!
I don't think this will help him...
Re: Getting tired of this.
Posted: Mon Jul 22, 2013 3:01 pm
by Croquette
No it did not help me.
First I don't get messages from Support 80% of the time, I don't even know why. Would be cool to send them by mailbox instead..
And there I attached a picture. As you can see I'm wearing Sunlit which means sigils were brought back already.
Read the message carefully.
Re: Getting tired of this.
Posted: Mon Jul 22, 2013 4:14 pm
by CommunityBot
The Support Team will send a message to the character you used to submit a ticket - any messages will appear as a pop-up when you log in with that character. We are looking at ways of improving the in-game support system so that any messages you received can be stored, so that if you accidentally dismiss the pop-up message you can still see what the Support Team said.
The refund process only applies to items that have been bought from in-game vendors, that is from the various NPC vendors.
It does not apply to items that been purchased from the Item Shop.
Re: Getting tired of this.
Posted: Mon Jul 22, 2013 4:20 pm
by Croquette
I understand now, but your answers are so confusing sometimes... The one who wrote the message on the screenshot doesn't even seem to know that he was writing about sigils omg
Ty for being quick this time tho this burst my bubble...
Hope you can do something about improving the message system thank you.