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Cannot log in

Posted: Mon Aug 19, 2013 7:20 pm
by Duny
A few days ago i started having problems logging in. on my mains, level 134 and above, i cannot get past 10%. When i create a new toon, i can log t the world, but there are no npc, item op items, or other things that come from the server. Basically, it appears i am not getting responses from the server.


I am connected via a 6mbit download and 1.5mbit upload 4g connection using a clearspot modem on the clear network. i have have spent 2 hours on the phone with Clear level 2 and 3 support, and they see nothing wrong with my connection.

The toon effected is Duny.

I have e rebooted my devices multiple times
I have reinstalled the app multiple times
I have rebooted my Internet modem multiple times
I am running the game on iphone 4s and ipad2 running ios 6.1.
I have no issues with using any other apps on my devices.

Please help me resolve this issue.

Re: Cannot log in

Posted: Tue Aug 20, 2013 3:46 pm
by Curry30423
have u tried clearing the app from the multi tasking thingy (double click home) it usually works for me

Re: Cannot log in

Posted: Tue Aug 20, 2013 3:53 pm
by Duny
Yes. I have done that as well many times.

Re: Cannot log in

Posted: Wed Aug 21, 2013 12:53 pm
by CommunityBot
If you have an issue with your account you can e-mail the Support Team at [email protected].

Re: Cannot log in

Posted: Wed Aug 21, 2013 1:46 pm
by JCris
My account was disbled after bug fix. What will i do to restored my account? Pls help me :(

Re: Cannot log in

Posted: Wed Aug 21, 2013 2:32 pm
by CommunityBot
My account was disbled after bug fix. What will i do to restored my account? Pls help me :(
To appeal a disabled account please send an e-mail to [email protected].

More information on the appeals procedure can be found here: http://celtic-heroes.com/forum/viewtopi ... 71&t=14400

Re: Cannot log in

Posted: Wed Aug 21, 2013 3:47 pm
by Duny
Luthias, i sent 3 messages to support and have not received a response.

Re: Cannot log in

Posted: Wed Aug 21, 2013 3:49 pm
by CommunityBot
It can take some time for the Support Team to respond, as they receive a very large number of requests every single day.

Please be assured though that your issue will be looked at as soon as possible.

Re: Cannot log in

Posted: Wed Aug 21, 2013 3:54 pm
by Duny
Thank you.

Re: Cannot log in

Posted: Wed Aug 21, 2013 3:54 pm
by Duny
Also, i just got the latest patch and still having same problem.