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I'm ignored ._.
Posted: Sat Oct 12, 2013 2:57 pm
by Awe :)
So I recently decided to write an appeal to reactivate my ranger (DeadlyRange) who was on an account with my mage (StrangeSoul) as I didn't do anything forbidden. My email contained anything an appeal needs but I haven't recieved a reply so far, and I've been waiting for a month. I wondered how this could be caused, and if my dear admin could please reactivate the account
Re: I'm ignored ._.
Posted: Sat Oct 12, 2013 3:54 pm
by I'mdead
Resend the appeal. If they do not reply in 2 weeks, resent again.
Re: I'm ignored ._.
Posted: Sat Oct 12, 2013 5:07 pm
by Awe :)
I did, thanks
Re: I'm ignored ._.
Posted: Tue Oct 15, 2013 11:38 am
by CommunityBot
It can take some time for an appeal to be processed as the situation must be fully investigated.
Please be assured though that your appeal will be looked at as soon as possible.
Re: I'm ignored ._.
Posted: Sun Oct 20, 2013 4:11 pm
by Awe :)
Still no answer... Resended too
Re: I'm ignored ._.
Posted: Sun Oct 20, 2013 6:01 pm
by Crystality
try sending a ticket instead?
Re: I'm ignored ._.
Posted: Mon Oct 21, 2013 12:10 pm
by Morgana
All emails and appeals have now been answered, if you haven't gotten a response please send in a ticket or PM me here.
The fastest way of getting a response from support is from ingame tickets, however all appeals have to be sent to the appeals team which can take a little longer to process.
Re: I'm ignored ._.
Posted: Sun Oct 27, 2013 7:43 pm
by Rogue216
All emails and appeals have now been answered, if you haven't gotten a response please send in a ticket or PM me here.
The fastest way of getting a response from support is from ingame tickets, however all appeals have to be sent to the appeals team which can take a little longer to process.
Hello! Never seen you before!