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account loading problem
Posted: Wed Nov 27, 2013 4:26 pm
by megustafire
Ok so I woke up did my crammock quest ate breakfast tried to log/load back onto my mage it wouldn't let me. it lets me log on so I can see my characters and stuff but when I select my mage and try to load it stops at 10% everytime I have tried this on both of my ipads I have also deleted the game and restarted. It lets me go on lvl 1 accounts but none of my 100+ ones and when I log onto my lvl 1s I can see chat but then it stops and my ping goes up and it disconnects me that is why I couldn't send in a support request. please help I really want to buy double plat

Re: account loading problem
Posted: Wed Nov 27, 2013 5:42 pm
by chaoslord1
Turn off and on
Re: account loading problem
Posted: Wed Nov 27, 2013 6:05 pm
by megustafire
I have all tried that after I reinstalled my game cause I looked at the support articles page
Re: account loading problem
Posted: Wed Nov 27, 2013 6:11 pm
by megustafire
ty tho I will try it again see if it works
Re: account loading problem
Posted: Wed Nov 27, 2013 6:34 pm
by megustafire
Still didn't work:/ this problem might have something to do with the 4g let firmware update it would be nice if I could get an admins help I may have to port forward or something
Re: account loading problem
Posted: Wed Nov 27, 2013 6:38 pm
by ManOfJusticeRhianon
Maybe ur server got prolems? happens when servers are overpopulated sometimes
Re: account loading problem
Posted: Wed Nov 27, 2013 7:31 pm
by megustafire
ok I will wait but that wouldn't make sense since I can log on with new accounts I make. when u travel to a different zone or log in u go to a loading screen that just stops at 10% for me and I wait then it just disconnects me on my lvl 100s
Re: account loading problem
Posted: Wed Nov 27, 2013 7:34 pm
by ManOfJusticeRhianon
ok I will wait but that wouldn't make sense since I can log on with new accounts I make. when u travel to a different zone or log in u go to a loading screen that just stops at 10% for me and I wait then it just disconnects me on my lvl 100s
Just wait since using diff acc makes you avaible to join ur server
Re: account loading problem
Posted: Thu Nov 28, 2013 1:31 am
by megustafire
I can join it but it shows no one I can see chat for a few seconds then my ping goes up and it disconnects me that why I couldn't send in a support request.
Re: account loading problem
Posted: Thu Nov 28, 2013 4:54 am
by Liviticus
Try holding in home button, and off button (like a screenshot, but dont let go) untill your device shuts down, give it a second, and push the on button