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Account Appeals

Posted: Fri Dec 20, 2013 9:22 pm
by DoubleDice
I know you are busy, but your customer service is very slow. An account appeal should be a priority. I've wanted to get back to playing for 3 days now. You need to prioritize. Account appeals should be the main task because players can play without a dropped item or something, but they cannot play without an account. Please finish your "investigation" of my accounts so that I can play again. Yes I sound snobby, I am in a really bad mood today, but I speak for the many people who would not dare tell the business what the customers want.

Re: Account Appeals

Posted: Sun Jan 05, 2014 3:26 am
by Jikasle
3 days? Been 3 months and I still haven't gotten a response. +1 to OTM having sh*tty customer service and that they need to pay more attention to appeals.

Re: Account Appeals

Posted: Sun Jan 05, 2014 11:24 pm
by KSGRSulius
3 days? Been 3 months and I still haven't gotten a response. +1 to OTM having sh*tty customer service and that they need to pay more attention to appeals.
And I thought i was the only who waited 3 months,Now breaking on 3 months and a half.Please hurry up your process.

Re: Account Appeals

Posted: Mon Jan 06, 2014 7:31 am
by D0nk0
3 days? Been 3 months and I still haven't gotten a response. +1 to OTM having sh*tty customer service and that they need to pay more attention to appeals.
And I thought i was the only who waited 3 months,Now breaking on 3 months and a half.Please hurry up your process.
Of I received that kind of service from any company, I would leave them.
You guys should do the same thing, don't accept it.

Re: Account Appeals

Posted: Mon Jan 06, 2014 8:23 pm
by KSGRSulius
3 days? Been 3 months and I still haven't gotten a response. +1 to OTM having sh*tty customer service and that they need to pay more attention to appeals.
And I thought i was the only who waited 3 months,Now breaking on 3 months and a half.Please hurry up your process.
Of I received that kind of service from any company, I would leave them.
You guys should do the same thing, don't accept it.
But have have so much items on my account I cant just leave it...

Re: Account Appeals

Posted: Mon Jan 06, 2014 8:33 pm
by D0nk0
I left when this update came out because nothing good was essentially added to the game.

I have left behind:
2 X dark flame sets
3 X golden camos
1 X silver camos
4k plat
100's of exilars and combos
2+ million gold
And more

After a few weeks off, you realise that the game and OTM really aren't worth the waste of time.
They can't even be bothered to answer this thread or PM either of you.

Re: Account Appeals

Posted: Mon Jan 06, 2014 11:12 pm
by Jikasle
I left when this update came out because nothing good was essentially added to the game.

I have left behind:
2 X dark flame sets
3 X golden camos
1 X silver camos
4k plat
100's of exilars and combos
2+ million gold
And more

After a few weeks off, you realise that the game and OTM really aren't worth the waste of time.
They can't even be bothered to answer this thread or PM either of you.
Yea I haven't played CH in quite a while but I do still lurk on forums for the fun of it : P

Re: Account Appeals

Posted: Tue Jan 07, 2014 11:58 am
by CommunityBot
All appeals are read and processed, but can take some time as the situation must be fully investigated.

Re: Account Appeals

Posted: Tue Jan 07, 2014 6:40 pm
by KSGRSulius
All appeals are read and processed, but can take some time as the situation must be fully investigated.
We understand this,but 3 months is outrageous.

Re: Account Appeals

Posted: Mon Jan 13, 2014 8:39 pm
by Griss:)
All appeals are read and processed, but can take some time as the situation must be fully investigated.
We understand this,but 3 months is outrageous.
+1