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does otm read appeal emails
Posted: Sat Jan 04, 2014 3:43 pm
by Benhack
Title says it all tbh, sent multiple emails to the adress they provided but nothing. Anyone else notice this or isit just me being impatient.
Re: does otm read appeal emails
Posted: Sat Jan 04, 2014 11:12 pm
by KSGRSulius
Its been 3 months for my account.Ive sent multiple as well this is outrageous.
Re: does otm read appeal emails
Posted: Sat Jan 04, 2014 11:41 pm
by Benhack
I really wouldn't mind but the amount of money spent on this game for them to not even acknowledge a email.
shared my details whilst in away serving my country (close friend knows detail) and people share details all day everyday with clan banks so on so on
Re: does otm read appeal emails
Posted: Sat Jan 04, 2014 11:53 pm
by I'mdead
They are on holidays, they are coming back on Monday January 6th. It is not wise sending too many tickets/e-mails, send them every 2 weeks.
They do read appeals/tickets but it takes time. I waited 1 month.
Re: does otm read appeal emails
Posted: Sun Jan 05, 2014 12:10 am
by Benhack
Oh right didn't know they was on holidays just wana get this resolved
Re: does otm read appeal emails
Posted: Sun Jan 05, 2014 2:36 am
by Jikasle
I once sent an appeal with no response, so I sent another 3 weeks later and it's now been around 3 months with still no response... Even if I'm not re-enabled it would be nice to know why they disabled me.
Re: does otm read appeal emails
Posted: Sun Jan 05, 2014 9:58 pm
by I'mdead
^ That means they do not want to unban your account or they do not read appeals...
Re: does otm read appeal emails
Posted: Mon Jan 06, 2014 2:39 am
by virulent
From my experience, appeal was handled quickly. The only problem was that I didnt get a confirmation e-mail and had ppl see my name back on leaderboards then tell me. I only know of one person who received a denial e-mail. It seems otm has themselves over burdened with support and cant handle all of the requests properly. I was never given any sort of feedback on my ban and my account is registered. Seems easy enough to just send an email explaining things. I know ive seen posts where they said they intend to improve support. Until then its just costing them $.
Re: does otm read appeal emails
Posted: Mon Jan 06, 2014 3:09 am
by Jikasle
From my experience, appeal was handled quickly. The only problem was that I didnt get a confirmation e-mail and had ppl see my name back on leaderboards then tell me. I only know of one person who received a denial e-mail. It seems otm has themselves over burdened with support and cant handle all of the requests properly. I was never given any sort of feedback on my ban and my account is registered. Seems easy enough to just send an email explaining things. I know ive seen posts where they said they intend to improve support. Until then its just costing them $.
And we all know OTM is Ebenezer Scrooge when it comes to money...
Re: does otm read appeal emails
Posted: Mon Jan 06, 2014 3:18 am
by Siryourchange
Surprised no admins have locked this yet -_-