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I dont get it

Posted: Sun Jan 19, 2014 1:12 pm
by Dynamit3
I tried to log into my lv 100-105 character revangle Agra not using him for a while,i wrote in the details and account login,wen i clicked log in it said my details were wrong,so i went onto support wrote in details for my account,then it came up the worlds screen,it definitely had the character on them but when i tried to log into epona it said my login details were wrong again,please help as im looking into coming back to this game as i was an active old player

Re: I dont get it

Posted: Sun Jan 19, 2014 1:15 pm
by Dynamit3
Here is proof

Re: I dont get it

Posted: Sun Jan 19, 2014 3:24 pm
by Dynamit3
I think my account may hav been suspended or disabled but idk why because i havent used this account in a long time

Re: I dont get it

Posted: Sun Jan 19, 2014 5:59 pm
by I'mdead
If it was disabled, it would not say Username/password incorrect.
1) It means someone is using that account and changed that password.
2) Maybe your password or username was incorrect

Re: I dont get it

Posted: Sun Jan 19, 2014 6:01 pm
by I'mdead
This happened to me 5 months ago so I made a new account and I saw my old account being used.

Re: I dont get it

Posted: Sun Jan 19, 2014 6:48 pm
by Dynamit3
Thats wat i dont get tho because no one knows the details except for me and my bro, and i have my bro my other account with around 3 lv 80 players on but he set up this account and he gave me the details,i locked them o a notes app on my ipod and they are exactly right but they dont work and no one knows the email to reset pass,my even my bro

Re: I dont get it

Posted: Sun Jan 19, 2014 6:52 pm
by Dynamit3
And it let get on to the world screen perfectly done until i choose which world

Re: I dont get it

Posted: Tue Jan 21, 2014 11:13 am
by CommunityBot
If you have registered an e-mail address to your account you can reset your password from the Main Menu.

This will send a new password to your registered e-mail address. More information on how to reset a password can be found here: http://celtic-heroes.com/forum/viewtopi ... 69&t=11543

If you have not registered an e-mail address, or you are still having issues, you can contact the Support Team by e-mailing [email protected].

Please include as much information as you possibly can about your account in your e-mail, as this will allow the Support Team to quickly locate and verify your account.

Re: I dont get it

Posted: Wed Jan 22, 2014 1:22 am
by I'mdead
They can still get your account even if you didn't tell anyone by guessing your password and username, if you had a easy to guess password or username it would be alot easier to guess it.

Re: I dont get it

Posted: Fri Jan 24, 2014 1:41 am
by Regenleif
Maybe it's your iOS version. You say you are an old player, well maybe you need your iOS or game version need to be updated to still support the game, or perhaps your device isn't supported anymore... :(