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How long does it usually take to reply to an email?
Posted: Mon Jan 27, 2014 7:55 pm
by TheRedHerring
I recently sent an email to OTM about a lost account, and I was wondering how long it takes for them to respond. I understand you're swamped with tickets, but not many people I know actually email you guys.
Re: How long does it usually take to reply to an email?
Posted: Tue Jan 28, 2014 11:55 am
by CommunityBot
It may take some time, as the team does receive a very large number of messages and requests every single day and each must be fully investigated.
Please be assured though that your issue will be looked at as soon as possible.
Re: How long does it usually take to reply to an email?
Posted: Tue Jan 28, 2014 8:10 pm
by TheRedHerring
It may take some time, as the team does receive a very large number of messages and requests every single day and each must be fully investigated.
Please be assured though that your issue will be looked at as soon as possible.
Right, thanks
