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Need some help pls

Posted: Thu May 15, 2014 7:54 am
by Starlette
Hiya xLilyx here from crom. I need admins help pls.. Ive noticed past few days on the acc with xLilyx has had stuff slowly disapere. Today i get on an chars r gone from acc.. I would like to talk to this to an admin so if one can reply i would like that ty

Re: Need some help pls

Posted: Thu May 15, 2014 8:47 am
by Skenkee
I hope you changed your password in case.

Possibilities:
1) you shared your account or I device.
2) you registered on a ch fan website/forum with the same password. And they used this method to get your password.
Be carefull with that^

I can't do much from here but I hope they can help figure out what happened for you.

Re: Need some help pls

Posted: Thu May 15, 2014 11:10 am
by Esquilax
Hi Sapphyre

As suggested you should change your password in game immediately if you think someone else is logging in to your account.

Please raise a support ticket for the items/characters you think are missing/deleted and the team will investigate for you.

Thanks

Re: Need some help pls

Posted: Thu May 15, 2014 2:24 pm
by Morgana
Oops should have posted here:

I pmed them :)

Thanks guys!