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refund time
Posted: Mon Jun 30, 2014 6:23 pm
by Mangotime
how long does it usually take support to refund an item?
Re: refund time
Posted: Tue Jul 01, 2014 12:20 am
by GhostLord
It depends on how many tickets are sent on that day, it can take from as short as 10 minutes(very rarely) to 7 days. Also on OTM holidays(like Christmas) you won't get a response till after the break.
Re: refund time
Posted: Tue Jul 01, 2014 12:30 pm
by Pestillence
OTM staff do not work over the weekend and as a result there are generally more support requests (Backlog) over the first couple days of the week. As it was stated above - It does indeed depend on how many support requests where submitted that day or in general how many they need to sieve through.
Good Luck, and Happy Hunting!