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Regaining Access to an account
Posted: Fri Jul 04, 2014 10:30 pm
by Merchant6509
Hello, i wanted to know if it is possible to regain acces to an account after you have forgotten the username and didnt have an email setup on it, i have tried emailing support and did not have a reply. Wanted to know if it is possible thanks
Re: Regaining Access to an account
Posted: Sat Jul 05, 2014 9:19 am
by Awe :)
Yes, if you have those information:
Hi, PLEASE MAKE A NOTE OF THE FOLLOWING: if you could just verify as many of the following as possible for your lost account: (username), platinum purchases (values), premium purchases (items/upgrades), trades on the account, some banked items on a particular character, character names and the account creation date (estimate)
Re: Regaining Access to an account
Posted: Sat Jul 05, 2014 1:18 pm
by PurpleRain
I am just in 'Awe' of this post above who is right. (OP stated forgot user in the first part.)
If you did a ticket on Friday the staff I believe is off on the weekends. So give it a few days but don't forget one ticket is sufficient. Too many tickets on same issue it will take even longer.