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I for got my password

Posted: Fri Jul 18, 2014 1:36 pm
by Basdu65
I have for got my password so i can't connected and i had no registred mail adress :/ how can i get back my account? Sorry for the english i'm french x)

Re: I for got my password

Posted: Fri Jul 18, 2014 2:35 pm
by Esquilax
Hi Basdu

If you contact the support team at [email protected] with as much information about your account as possible (username, character name and level and what server you play on) then the support team will be able to help you retrieve your password.

Thank You

Re: I for got my password

Posted: Sun Jul 20, 2014 12:41 pm
by Basdu65
Ha tanks you so much i will try :)

Re: I for got my password

Posted: Sat Jul 26, 2014 9:56 am
by Basdu65
Hi Basdu

If you contact the support team at [email protected] with as much information about your account as possible (username, character name and level and what server you play on) then the support team will be able to help you retrieve your password.

Thank You
They dont send a mail too me ....:/

Re: I for got my password

Posted: Mon Jul 28, 2014 11:56 am
by Pestillence
Hi Basdu

If you contact the support team at [email protected] with as much information about your account as possible (username, character name and level and what server you play on) then the support team will be able to help you retrieve your password.

Thank You
They dont send a mail too me ....:/
Unfortunately OTM are human and after working long hours need a break. So in this regard they do not work weekends. Because of this however there is a backlog of support tickets at the start of every week, and it takes time going through those (apparently). The OTM staff try their best to answer tickets as their main method of support, but they also have to filter through emails among emails and forum messages among forum messages. I'm sure your email will get to them eventually. If it reaches the point where it has been more than two weeks - send in another email or make a level 1 toon and send an in game support ticket regarding the stance. They'll be sure to get back to you then.

Good Luck, and Happy Hunting!