Page 1 of 1

can't connect to server

Posted: Tue Sep 02, 2014 7:37 pm
by Star9
I am having problems connecting to the server.
It once took me almost 15 minutes to connect.
It is not my wifi because my husband and son can sit right next to me and connect fine using their iphones or ipads.
I have also tried wifi in other places and still get the same error message.
Error message is Cannot Connect To Server, Unable to contact server, Please try again later.
If this problem persists please turn off your device fully and back on again. If you still have trouble......
I have turn off my phone, I have deleted and reinstalled the game.
I have followed all suggestions offered on the help forum.
I have been playing since May and have just encountered this problem in the past month.

Re: can't connect to server

Posted: Tue Sep 02, 2014 7:44 pm
by Michael_XXX
Have you tried on any other connections besides your WiFi at home?

Re: can't connect to server

Posted: Tue Sep 02, 2014 7:54 pm
by Star9
Yes I've tried several different connections and get the same message. Eventually I get on, but usually takes several tries.
And once I'm on it will lag a lot and then boot me. Which is very inconvienent when killing a boss or leveling with a group.
I think it has to do with my device. All our other Apple devices work fine with the game.
Are there any specific settings that need to be set?
For example push notifications settings, Bluetooth, or game center?

Re: can't connect to server

Posted: Tue Sep 02, 2014 9:46 pm
by Michael_XXX
Nope, mine does the same thing :)

Re: can't connect to server

Posted: Tue Sep 02, 2014 9:47 pm
by Michael_XXX
From my experience it seems to be ram related, rooting your phone and removing bloat ware is a definite fix if you're slightly tech inclined :)

Re: can't connect to server

Posted: Tue Sep 02, 2014 10:14 pm
by Vhen
you would want ch to be the only running(double tap home button and slide up on the others apps…they won't be deleted from your phone, they just won't be running and taking up battery). you may also want to delete unnecessary apps on your phone you don't use or need
this should work

Re: can't connect to server

Posted: Tue Sep 02, 2014 10:27 pm
by Michael_XXX
Heads up if you have battery doctor installed... remove it... it takes like 2/5 a gbRAM to run.

Re: can't connect to server

Posted: Wed Sep 03, 2014 1:49 pm
by PurpleRain
you would want ch to be the only running(double tap home button and slide up on the others apps…they won't be deleted from your phone, they just won't be running and taking up battery). you may also want to delete unnecessary apps on your phone you don't use or need
this should work
Ninjas really are the best. I was going to ask have you tried what this person has said. Close other running apps etc. Hope it works for you soon.