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Refund question

Posted: Sun Oct 05, 2014 9:15 pm
by rob155
Within how many days can otm give you a refund if you bought an item from the lux shop

Re: Refund question

Posted: Mon Oct 06, 2014 7:49 pm
by Michael_XXX
I don't think there's a limit, they do swaps at their discretion however and usually swap for an equivalent lux of a different type if they feel it necessary.

Re: Refund question

Posted: Fri Oct 17, 2014 9:55 am
by Dexxa
If you are looking for a refund of an item, create a ticket on the in-game support tool within 3 days of purchasing the item to claim a refund

Re: Refund question

Posted: Fri Oct 17, 2014 9:56 am
by Morgana
I don't think there's a limit, they do swaps at their discretion however and usually swap for an equivalent lux of a different type if they feel it necessary.
Hi,

We no longer offer exchanges like this. Only refunds can be given out.