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why support doesnt answer me for over 8 days now??

Posted: Wed Oct 15, 2014 8:28 pm
by zpsaxonpi
I had an mailing issue on September 30th glitch bug not sure did not get items from one character to another. I sent response to support like 8 times now and all I got was the first few days was one line answer that explained nothing. Can someone check logs and get back to me I am on Donn server. thx much --- You should be able to look up from this account. I want a response and wondering why it would take 16 days to resolve nothing.

Re: why support doesnt answer me for over 8 days now??

Posted: Wed Oct 15, 2014 10:11 pm
by Michael_XXX
Its been fairly hectic lately with all the bugs etc. I'm sure :(

If you think they havent dealt with your problem effectively try using the in game support tool again, putting the send date of the original message at the top of the message as to get your issue hopefully bumped back up.

Re: why support doesnt answer me for over 8 days now??

Posted: Tue Oct 21, 2014 2:30 am
by PurpleRain
Sorry, due to a few issues there's a back up on tickets, appeals and emails but we're working through them as quickly as possible >_<
Waves to Morgana (hides for quoting)

You said you sent msgs or responds 8 times? That could be another reason why it's taking longer. The more tickets on same issue the longer it may take to read em all.

Hope the issue is or gets resolved.