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Experiencing issues logging in

Posted: Tue Dec 09, 2014 4:13 am
by Terrae
Issue arises when, after logging in, accessing my character menu and pressing the "play game" button, the loading screen appears, the loading circle spins faster than normal for 15-30 seconds, then stops for 2-3 seconds, and the game immediately crashes to the home screen.
I am using both an iPod 4 and an iPad 1, and a strong wireless connection, I also attempted to use my 3G connection, all to no avail. I tried re-Downloading the app, as well as turning my device fully on and off. I have no apps running in the background.
Anything helps OTM, and I know you are swamped with requests at this time.
Thanks very much. :)

Re: Experiencing issues logging in

Posted: Tue Dec 09, 2014 4:14 am
by admin
Thanks for the report, sorry you're having this issue - we are collecting all the data we can and are prioritising getting a fix out for this and other issues.

Re: Experiencing issues logging in

Posted: Tue Dec 09, 2014 4:16 am
by Chronus
I am also on an iPod 4th gen running iOS 6.1.6 but when i try to log in to my account it crashes. I literally hit the enter password button, it freezes for a second or two then crashes. I have tried redownloading and turning my device on and off multiple times to no avail.

Re: Experiencing issues logging in

Posted: Tue Dec 09, 2014 4:20 am
by XRogueX123
Having the same issue as i said in a few other post people made.Hope it gets fixed soon, I wanna enjoy the game again.

Re: Experiencing issues logging in

Posted: Tue Dec 09, 2014 7:04 am
by H3ROBigG
Ipod 4th gen running ios 6.1.5 crashing after entering game but before game loads.