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New update- forgotten password- no registered e-mail
Posted: Tue Dec 09, 2014 12:35 pm
by baumibaum
I have got a problem,
this day I updated Celtic Heroes but as I started it I had to sign in again but I forgot my password because I used the "remember" function. I didn't register my email too. What can I do to get a new password? I spend a lot of money on this account and I played it very long too and reached a high Level. It would be bad if this would be over only because of the update.
Re: New update- forgotten password- no registered e-mail
Posted: Tue Dec 09, 2014 12:46 pm
by Esquilax
If you contact
[email protected] with your account details they should be able to help you.
Thanks
Re: New update- forgotten password- no registered e-mail
Posted: Tue Dec 09, 2014 12:50 pm
by baumibaum
which Details do i have to give them?
Re: New update- forgotten password- no registered e-mail
Posted: Tue Dec 09, 2014 12:57 pm
by Esquilax
If you let them know:
- account username
- character names and servers
- details regarding characters - levels, equipment, quests
- when you last logged in
- when you created your account
Onformation like that should assist them in helping you out.
Thanks
Re: New update- forgotten password- no registered e-mail
Posted: Tue Dec 09, 2014 1:01 pm
by baumibaum
Thank you for your help
Although I might not know some of things I will try it
Re: New update- forgotten password- no registered e-mail
Posted: Thu Dec 11, 2014 12:29 pm
by Bosakie
Good luck getting a respone
Re: New update- forgotten password- no registered e-mail
Posted: Mon Dec 15, 2014 5:25 pm
by baumibaum
Now everything is like before. They have sent me a new password and i was able to log in and register my email address. Now I have a new password and everything is great.
Thank your for your help.
Re: New update- forgotten password- no registered e-mail
Posted: Tue Dec 16, 2014 11:44 am
by Dexxa
No problem, hope it's all working again
Re: New update- forgotten password- no registered e-mail
Posted: Mon Oct 31, 2016 7:15 pm
by asdas
I have got a problem,
this day I updated Celtic Heroes but as I started it I had to sign in again but I forgot my password because I used the "remember" function. I didn't register my email too. What can I do to get a new password? I spend a lot of money on this account and I played it very long too and reached a high Level. It would be bad if this would be over only because of the update.
Re: New update- forgotten password- no registered e-mail
Posted: Tue Nov 01, 2016 10:17 am
by Muldar
I have got a problem,
this day I updated Celtic Heroes but as I started it I had to sign in again but I forgot my password because I used the "remember" function. I didn't register my email too. What can I do to get a new password? I spend a lot of money on this account and I played it very long too and reached a high Level. It would be bad if this would be over only because of the update.
Hey Asdas,
Could you contact our Support Team at
[email protected] with:
- account username
- character names and servers
- details regarding characters - levels, equipment, quests
- when you last logged in
- when you created your account
And they will be able to assist you in your account recovery.
I'm going to lock the thread as it is a necro post but if you wish to create a separate thread or PM me feel free
Cheers