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Can't remember username or password!

Posted: Tue Dec 09, 2014 3:44 pm
by Galaxi
Hi all,

Please help! I can't remember what my username or password is, so I'm unable to log in or reset my password. It's been a few months since I last played.

I have a level 90+ character named Galaxi on the Morrigan server.

Thanks for the help!

-Galaxi

Re: Can't remember username or password!

Posted: Tue Dec 09, 2014 4:15 pm
by PurpleRain
Send an email to [email protected]. When you email try if you can to remember a description (account details) of items you have on your character (such as gear, mounts, weapons etc) or in Bank. They will look into it.

PS welcome back!

Re: Can't remember username or password!

Posted: Tue Dec 09, 2014 5:14 pm
by Galaxi
Thanks. I went ahead and sent an email. Hope to get a quick response!

Re: Can't remember username or password!

Posted: Tue Dec 09, 2014 5:19 pm
by PurpleRain
Thanks. I went ahead and sent an email. Hope to get a quick response!
Cool beans let us know here how it goes. I always get curious how it worked out for players and your welcome.

Re: Can't remember username or password!

Posted: Wed Dec 10, 2014 1:57 am
by DireStag
Same with me just deleted and reinstalled app but am confused on username. Is it the character name, account name or something else? Because I am trying to regain password via forgotten password. Any help would be appreaicated.

Re: Can't remember username or password!

Posted: Wed Dec 10, 2014 2:50 am
by Galaxi
Haven't heard anything yet. :(

Re: Can't remember username or password!

Posted: Wed Dec 10, 2014 3:26 am
by DireStag
Er is it supposed to take this long for a reply back?

Re: Can't remember username or password!

Posted: Wed Dec 10, 2014 6:10 pm
by PurpleRain
Er is it supposed to take this long for a reply back?
Shouldn't take long did you send 1 email to [email protected]? They will be able to reset your password. If you sent out for help on a Friday they don't work the weekends. Should be soon, how long has it been?

@Galaxi they will get to it. They been very busy working on any kinks in this New Engine that launched 2 days ago. Just make sure you don't send multiple tickets on same issue it takes even longer to look over. I know you're excited to play soon.

Re: Can't remember username or password!

Posted: Wed Dec 10, 2014 6:16 pm
by Galaxi
Thanks. I promise not to send any additional emails. ;)

Re: Can't remember username or password!

Posted: Wed Dec 10, 2014 10:15 pm
by DireStag
About a day now since I sent it.