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Can't buy plat...

Posted: Sat Dec 27, 2014 2:53 pm
by True pickle
So I go to buy £70 of plat hoping for success and it says cannot connect to itunes. So im like hey maybe my bad internet. I go up to the router and my internet is extremely Quick. I could download apps in ABT 5 secs no joke. So I try to buy again and this happens again. Help please:)

Re: Can't buy plat...

Posted: Sat Dec 27, 2014 6:00 pm
by PurpleRain
This happened to me once. I went into the Firewall settings, and searched for "itunes" and changed the setting from "auto" to "allow".  That fixed my connection issues to the iTunes store and was able to update my apps.

You try signing out and signing back in again from your apple ID?

Re: Can't buy plat...

Posted: Sat Dec 27, 2014 6:07 pm
by PurpleRain
This link might help below, let us know. It's a step by step of how to possibly fix it.

https://www.google.com/url?sa=t&source= ... 9JBDBe8b9Q

Re: Can't buy plat...

Posted: Sun Dec 28, 2014 6:33 am
by Sweefish
These solutions have not worked for me. I can purchase items from other apps but just not celtic heroes. I want to purchase plat but I cant. :/

Re: Can't buy plat...

Posted: Sun Dec 28, 2014 9:09 am
by True pickle
Ok mines working again now. I emailed Apple and after a couple hours i was fine to buy plat again

Re: Can't buy plat...

Posted: Sun Dec 28, 2014 12:39 pm
by PurpleRain
These solutions have not worked for me. I can purchase items from other apps but just not celtic heroes. I want to purchase plat but I cant. :/
That is a bit strange, you can try what True Pickle did. I have the link here on ways to contact http://www.apple.com/contact/

True Pickle glad your issue was resolved.

Re: Can't buy plat...

Posted: Sun Dec 28, 2014 12:54 pm
by PurpleRain
Ok mines working again now. I emailed Apple and after a couple hours i was fine to buy plat again
Which email did you use?

Re: Can't buy plat...

Posted: Sun Dec 28, 2014 1:13 pm
by True pickle
I just went on apple support and went through the stages and theni emailed them using there page

Re: Can't buy plat...

Posted: Sun Dec 28, 2014 6:49 pm
by PurpleRain
I just went on apple support and went through the stages and theni emailed them using there page
Cool beans one more question what did they say was the reason for it? For future people with same problem. As Sweefish still cannot purchase.

Re: Can't buy plat...

Posted: Mon Dec 29, 2014 2:01 pm
by Esquilax
These solutions have not worked for me. I can purchase items from other apps but just not celtic heroes. I want to purchase plat but I cant. :/
Somone else was having this problem earlier. Just double check that you do not still have the Beta version of the application on your device as you will not be able to buy plat through that. The last beta overwrit the live version of the game so it may be that you still have the beta on your device?