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My app won't let me play

Posted: Mon May 04, 2015 3:13 am
by Cityboybrandon
Every time I try to log in it stays on the loading game screen I tried re starting my phone deleting the game an re downloading it. pretty much nothing is working. I play on my iPhone 5s. Need help!

Re: My app won't let me play

Posted: Mon May 04, 2015 3:30 am
by FreezeCold
Try updating your iPhone I have that problem on my iPod 4,idk what's wrong with your 5s

Re: My app won't let me play

Posted: Mon May 04, 2015 3:43 am
by Cityboybrandon
I updated it an it's still doin it

Re: My app won't let me play

Posted: Mon May 04, 2015 11:20 am
by Esquilax
Hi Brandon,

Was this creating a new account or attempting to log-in to an existing account? Was it from a fresh install?

Thank You

Re: My app won't let me play

Posted: Mon May 04, 2015 1:23 pm
by Cityboybrandon
Tried to log on to my existing account an yeah it was from a fresh install I've tried everything I could think about for it to work

Re: My app won't let me play

Posted: Mon May 04, 2015 2:14 pm
by PurpleRain
Do you have multiple apps running? You try closing them or clearing cache? That did the trick for me.

Re: My app won't let me play

Posted: Mon May 04, 2015 3:00 pm
by Esquilax
Something to try as a workaround just now while we look into a fix for this.

- Uninstall the game.
- Re-install game and launch.
- On Main Menu 'Touch Screen to Play' to log in as a guest.
- Make any random character and then log-in to the server you usually play on.
- Complete the little bit of the tutuorial on the Pier and then log-out and return to the Main Menu.
- Enter username and password and try and log-in.

Hopefully that should get you into the game until we have a fix for the problem.

Thank You

Re: My app won't let me play

Posted: Mon May 04, 2015 4:16 pm
by Cityboybrandon
I tried what both of you guys said to do still won't work it let me get in the game making a new account but not mine

Re: My app won't let me play

Posted: Mon May 04, 2015 4:31 pm
by Esquilax
Thanks for letting me know.

I will chase up the fix for this issue just now.

Re: My app won't let me play

Posted: Mon May 04, 2015 4:49 pm
by Cityboybrandon
Thank you! Hope I can play soon