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Still no Help!!

Posted: Sat May 23, 2015 12:04 am
by Aerial
I lost an ancient phoenix glider and 35 combos, i dont know might have dropped but one day i was on they were there and the next gone. I messaged you guys, but never replied by. Guys, if there is an ask for help section, then i dunno, HELP???? Please

Re: Still no Help!!

Posted: Sun May 24, 2015 3:28 pm
by Vulture
If you sent them a ticket in game then all you can do is wait for them to read your ticket and search through the logs to verify whatever you're saying. OTM doesn't work weekends so don't expect an answer until monday at the very least, just be patient.

Re: Still no Help!!

Posted: Mon May 25, 2015 10:05 am
by Esquilax
Hi Aerial,

I checked your account and Support replied to your ticket nearly a full month ago.

If you disagree with their decision then you can send an appeal to [email protected]

Thank You

Re: Still no Help!!

Posted: Mon May 25, 2015 9:51 pm
by I'mdead
Hi Aerial,

I checked your account and Support replied to your ticket nearly a full month ago.

If you disagree with their decision then you can send an appeal to [email protected]

Thank You
But he is not talking about a disable of an account?

Re: Still no Help!!

Posted: Fri May 29, 2015 2:25 pm
by Hison
Hi Aerial,

I checked your account and Support replied to your ticket nearly a full month ago.

If you disagree with their decision then you can send an appeal to [email protected]

Thank You
But he is not talking about a disable of an account?
Appeals account is not only used for Disabled accounts. Appeals is an issues with account. And they are people who work on people accounts and they full access to all players data and more stuff.