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cant conect to servers

Posted: Wed Jun 24, 2015 5:44 pm
by Spart
hello i havent played celtic heros in long time around 2 years and dicided to play it agin but i cant conect to servers , i can log in acct an see al the servers with the amount of cerecters i have in each but cant conect iv tryed evrything from re instaling and all but nothing seems to work i made another acct and was able to conect to server with that one but would like old one back ... i sent email to supporte but was asked to post this here .. thanks and hope i get my acct back :cry:

Re: cant conect to servers

Posted: Wed Jun 24, 2015 10:38 pm
by rapmd73
I play every day and can't connect either. I keep getting returned to the tap the screen page in the beginning...

Re: cant conect to servers

Posted: Wed Jun 24, 2015 10:49 pm
by PurpleRain
Hi Spart and rapmd what devices have you tried to run on/ ios version?
Rapmd are you able to tap on the beginning screen? Like does it just stay on the loading circle top corner?

Re: cant conect to servers

Posted: Wed Jun 24, 2015 11:04 pm
by rapmd73
Im on Android.

Edit : I get the tap screen but not my characters that I've created. It won't load the second screen.

I have tried both my phone and tablet on two different connections.

I have even tried to register another account so I can file an in game support ticket. The screen just stays where the register button is no matter how many times I click it.

Thanks for your help.

Re: cant conect to servers

Posted: Wed Jun 24, 2015 11:11 pm
by PurpleRain
Im on Android.

Edit : I get the tap screen but not my characters that I've created. It won't load the second screen.

I have tried both my phone and tablet on two different connections.

I have even tried to register another account so I can file an in game support ticket. The screen just stays where the register button is no matter how many times I click it.

Thanks for your help.
Sending you pm

Re: cant conect to servers

Posted: Wed Jun 24, 2015 11:16 pm
by PurpleRain
rapmd if those things of clearing cache, close the unused running apps or last resort reinstalling don't work let us know. What device are you using on android? A little more detail so that the team can try to assist better.

Re: cant conect to servers

Posted: Wed Jun 24, 2015 11:44 pm
by rapmd73
I got your pm, thank you.

Unfortunately, even after a complete re-install, I still can not log in.

I even tried the guest account and the 2game would not move past the touch screen to continue.

Thank you in advance.

Edit: both devices are android kit kat (phone) and jelly bean (tablet).
I played upto yesterday with no issues on both devices.

1st device is a galaxy mega phone and 2nd is a galaxy note 10.1

Re: cant conect to servers

Posted: Thu Jun 25, 2015 12:08 am
by rapmd73
Thank you.

It just loaded on both devices.

Thank you again.

Re: cant conect to servers

Posted: Thu Jun 25, 2015 4:10 am
by rapmd73
I'm back to not being able to log in again.

Any help is greatly appreciated. Thank you in advance.

Re: cant conect to servers

Posted: Thu Jun 25, 2015 4:43 am
by Jake
Hey, it seems the servers are having problems right now. A couple people have also reported that they cannot log in.

It should be solved by tomorrow. Reply here if you still aren't able to log in after waiting 12 hours.