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Password

Posted: Mon Jul 20, 2015 12:11 am
by Terminator
I recently changed my password and forgot it and didn't have my email registered to the account so what should I do? I need help

Re: Password

Posted: Mon Jul 20, 2015 12:21 am
by Jake
Send an email to [email protected]

In the email, include what the problem is, as well as any information you can about your account (character name, account name, world, level, where you logged out, how much gold you have etc.)

They will get back to you as soon as they can.

Re: Password

Posted: Mon Jul 20, 2015 12:39 am
by Terminator
Thank you so much

Re: Password

Posted: Wed Jul 22, 2015 8:40 pm
by D0nk0
This looks suspiciously like a fake terminator.

Re: Password

Posted: Thu Jul 23, 2015 1:03 am
by I'mdead
Well it could be another player under the name terminator.

Re: Password

Posted: Sat Aug 01, 2015 4:12 am
by xXBestMageXx (Gwyd)
hello admins I have tried to get my account back off you guys through the celtic heroes support system, and as I have told you my friend changed my account password to my druid about 6months to 1year ago and that my druid was not hooked up to an email (this was when i stopped playing the game so i didn't even know). Then you guys had replied saying you need more info about how much plat i had bought on the acc etc and i replied saying I do not think very much at all maybe none and that i think any plat i had gotten would of been from offers then you guys replied saying you needed more info. And i just couldn't remember as i have like 5 different acc's and i haven't been on that account in over like 6months or more so i had given up as you still said you needed more info, which it is hard to remember specifics as i don't know exactly what was on it i think ********* said that I should contact an admin called kodelia as she had helped Rotaris i believe is the spelling which everyone nicknames (Rot) in my clan get his account back after some guy had completely stripped his account of items, well ok anyway i don't know how to message admins directly in this forum as i have never used it before until now but could someone please get back to me thanks in the game would also be helpful im xXBestMageXx lvl 191

Re: Password

Posted: Sat Aug 01, 2015 7:47 pm
by Foool
If you have bought plat then go into your itunes account and look at your purchase history. You should be able to tell them exactly when and how much you bought. If you cannot provide this information along with whatever else they ask then you could be anyone claiming to be the owner. Keeping accounts secure is more important and if anything the security questions need to be made tighter

Re: Password

Posted: Mon Aug 03, 2015 3:47 pm
by Esquilax
hello admins I have tried to get my account back off you guys through the celtic heroes support system, and as I have told you my friend changed my account password to my druid about 6months to 1year ago and that my druid was not hooked up to an email (this was when i stopped playing the game so i didn't even know). Then you guys had replied saying you need more info about how much plat i had bought on the acc etc and i replied saying I do not think very much at all maybe none and that i think any plat i had gotten would of been from offers then you guys replied saying you needed more info. And i just couldn't remember as i have like 5 different acc's and i haven't been on that account in over like 6months or more so i had given up as you still said you needed more info, which it is hard to remember specifics as i don't know exactly what was on it i think ********* said that I should contact an admin called kodelia as she had helped Rotaris i believe is the spelling which everyone nicknames (Rot) in my clan get his account back after some guy had completely stripped his account of items, well ok anyway i don't know how to message admins directly in this forum as i have never used it before until now but could someone please get back to me thanks in the game would also be helpful im xXBestMageXx lvl 191
You would be best to contact [email protected] with as much info about your accounts and charatcers as you can remember and they will be able to help you retrieve the account.

(Had to edit your post as there was a little identifying information visible.)

Thanks