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lost platinum
Posted: Wed Jul 22, 2015 7:23 pm
by Aaroncasey
On the 11th of July 2015 I purchased $50 worth of platinum. My credit apple was charged but the platinum never showed up on my character. I followed all of the steps suggested a different have no response from the tickets I opened with support. I am not sure what the next steps are other than to contact my credit apple company and dispute the charges.
Re: lost platinum
Posted: Wed Jul 22, 2015 11:16 pm
by Garrett
This has happened to a large number of us, myself included. There has been several other posts about this same exact topic yet there has been no sign of recognition. Guess we just have to continue to wait....
Re: lost platinum
Posted: Wed Jul 22, 2015 11:50 pm
by Loco cola
460?
Im waiting on 5926 .-.
Re: lost platinum
Posted: Mon Jul 27, 2015 5:37 pm
by Rogue
Hello,To recieve platinum , which hasn't been recieved you must contact support directly, which I believe you have done so.
Here's how to greater your chances of a response:-
- delete all your numerous tickets and stick with one, multiple tickets will prolong a response.
- implement coherant evidence in the ticket that the offer was completed, such as images.'
I hope it was of some help.Take care and enjoy gaming
-Rogue