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Can't buy plat
Posted: Fri Aug 21, 2015 9:32 pm
by Istael
Hi, I have created an apple account like a week ago and liked it to my credit apple. But I can't buy plat, it says it cannot connect to iTunes store. It isn't about false Infos for the credit apple since I can buy an app.
Do you have any idea of what it could be and how to resolve it ? :/
Re: Can't buy plat
Posted: Fri Aug 21, 2015 9:39 pm
by Assistance
Well it could be most likely your internet connection . I suggest going to a friends house and seeing if it works there .
Re: Can't buy plat
Posted: Sat Aug 22, 2015 12:07 am
by ShadowStrikee
Happened to me before also, never figured out how to fix it.
Re: Can't buy plat
Posted: Sat Aug 22, 2015 2:35 am
by Barely
It's called having a balance in your account before making the purchase :p
Re: Can't buy plat
Posted: Sat Aug 22, 2015 5:15 am
by admin
Hi there, if you're having any issues buying plat this weekend just make a support ticket in-game and we will make sure you get your double plat when the issue is resolved.
Re: Can't buy plat
Posted: Sun Aug 23, 2015 2:17 am
by Jazmin From Epona
It is not about having a balance on your apple, it is because it is a new account and if you make a big purchase your credit company or Apple might lock up your account. To fix this, call your bank or Apple support to ask if they locked it up and tell them to unlock it and try again. It happened to me a year ago. I had to log into my old itunes account to do the purchase.
Hope this helps!
Re: Can't buy plat
Posted: Sun Aug 23, 2015 4:59 am
by Plus3
It is not about having a balance on your apple, it is because it is a new account and if you make a big purchase your credit company or Apple might lock up your account. To fix this, call your bank or Apple support to ask if they locked it up and tell them to unlock it and try again. It happened to me a year ago. I had to log into my old itunes account to do the purchase.
Hope this helps!
Same thing happened to me when I tried to buy 2k usd of titanium. Spending that dosent fit your profile can lock up your apple or account which depends on many things.
Re: Can't buy plat
Posted: Sun Aug 23, 2015 6:03 am
by friddoo
It is not about having a balance on your apple, it is because it is a new account and if you make a big purchase your credit company or Apple might lock up your account. To fix this, call your bank or Apple support to ask if they locked it up and tell them to unlock it and try again. It happened to me a year ago. I had to log into my old itunes account to do the purchase.
Hope this helps!
Same thing happened to me when I tried to buy 2k usd of titanium. Spending that dosent fit your profile can lock up your apple or account which depends on many things.
The real question here is why you wanted 2k worth of titanium
![Shocked :shock:](./images/smilies/icon_eek.gif)
building a hydrogen bomb or summthin
Re: Can't buy plat
Posted: Sun Aug 23, 2015 12:48 pm
by Radoc Macinlay
I am having an issue as well. Redeemed a $100 gift apple, can see it on my App Store account, but can't make the purchase through the app. Keep getting an error saying that it can't connect to the iTunes Store and that I need to contact iTunes support..
I'll have to submit a ticket in game.
Re: Can't buy plat
Posted: Sun Aug 23, 2015 7:41 pm
by Core Collapse
Go to apple support and write them about it. If the apple account is usually inactive, and then you try to buy a huge amount with it they lock it up/have to "do some things on their end"
They usually answer within 2 days, but as the Admin said, they will get you your double plat when you get it fixed.