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lost my username

Posted: Thu Nov 05, 2015 11:59 am
by DagOfFingal
Hey my phone got stolen and I got a new one but I can't remember my username for my account I can give ya my email and everything I just don't know what else to do. Plz pm me

Re: lost my username

Posted: Thu Nov 05, 2015 12:02 pm
by Muldar
Hey Dag,

Probably best to send us over an email at [email protected]

Be sure to include

• Account Username
• Account creation date (estimate)
• Character names, levels and worlds on the account
• Platinum purchases (values) on the account
• Premium purchases (items/upgrades)
• Trades on the account
• Some banked items on a particular character

As this will help us speed up the process of recovering your account.

Re: lost my username

Posted: Thu Nov 05, 2015 12:28 pm
by DagOfFingal
I just did

Re: lost my username

Posted: Tue May 09, 2017 6:28 am
by DagOfFingal
I still have not had help besides one reply asking for the name of the extra toon I had on account, which I have no idea the name because it was a long ago. So can you guys do something? I emailed several times over the years.

Re: lost my username

Posted: Tue May 09, 2017 10:07 am
by Muldar
I still have not had help besides one reply asking for the name of the extra toon I had on account, which I have no idea the name because it was a long ago. So can you guys do something? I emailed several times over the years.
They will be asking for further account details for security purposes.

Please provide estimations as to what these character names may be as this will assist the team in your request.

Re: lost my username

Posted: Tue May 09, 2017 4:14 pm
by DagOfFingal
But how could I possibly know a lvl 15 or so toon that I used once or twice 2 years ago. There's gotta be another security question