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2 weeks
Posted: Fri Dec 18, 2015 9:41 pm
by Deth
I asked support to help me get back my account,i gave all details they asked,I'm already waiting for 2 weeks for any answer...do they work or what?
Re: 2 weeks
Posted: Sun Dec 20, 2015 2:44 pm
by PurpleRain
Yes they do work and have many support tickets to look over to help solve. Keep in mind some of the players write them on the same issue several times. This slows things down.
You lost an account and trying to return I gather. They will get to you and I feel ya. I lost my 2nd account very long ago and it was an awesome blue skin character. Luckily for you remembered the details of it so you should be able to retrieve it soon.
Re: 2 weeks
Posted: Mon Dec 21, 2015 11:49 am
by Muldar
Hey Deth,
As PurpleRain said it can depend on the number of tickets they have to deal with (Christmas period always very busy)
There are also less staff currently due to Christmas holidays.
Was it an email or Support ticket you sent in?
Re: 2 weeks
Posted: Mon Dec 21, 2015 4:39 pm
by Deth
It was email
Re: 2 weeks
Posted: Fri Dec 25, 2015 12:57 pm
by Deth
Can I please get my acccount before new year,I'm missing many event bosses,and after new year i won't have much time for games