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Need help recovering account

Posted: Tue Feb 09, 2016 4:57 pm
by jlinstoolegit
Hello,

I can not seem to log in on my old account. I stopped playing for a while, mean while I got a new phone. I installed celtic heroes and tried to log in and either I used a different account aside from the one I want to log into, or my character didn't transfer from my old phone to my new phone. either way I need help clearing up account issue. Thanks

Re: Need help recovering account

Posted: Tue Feb 09, 2016 5:02 pm
by Muldar
Hey jlinstoolegit,

Please email us at [email protected] and we will assist you in recovering your account :)

Be sure to include as many of the following as possible for your lost account:

• Account Username
• Account creation date (estimate)
• Character names, levels and worlds on the account
• Platinum purchases (values) on the account
• Premium purchases (items/upgrades)
• Trades on the account
• Some banked items on a particular character

The more of these details you can provide will help us move your claim along faster.

Re: Need help recovering account

Posted: Fri Mar 18, 2016 7:55 pm
by Shadow Lord
Hey jlinstoolegit,

Please email us at [email protected] and we will assist you in recovering your account :)

Be sure to include as many of the following as possible for your lost account:

• Account Username
• Account creation date (estimate)
• Character names, levels and worlds on the account
• Platinum purchases (values) on the account
• Premium purchases (items/upgrades)
• Trades on the account
• Some banked items on a particular character

The more of these details you can provide will help us move your claim along faster.
When the boss makes ya use a company template for all the feedback :lol: ;) You're the best Muldar

Re: Need help recovering account

Posted: Sun Mar 20, 2016 11:32 pm
by Muldar
Hey jlinstoolegit,

Please email us at [email protected] and we will assist you in recovering your account :)

Be sure to include as many of the following as possible for your lost account:

• Account Username
• Account creation date (estimate)
• Character names, levels and worlds on the account
• Platinum purchases (values) on the account
• Premium purchases (items/upgrades)
• Trades on the account
• Some banked items on a particular character

The more of these details you can provide will help us move your claim along faster.
When the boss makes ya use a company template for all the feedback :lol: ;) You're the best Muldar
When you reply to 1000s of people across all forms of social media and get about 100 PMs a day sometimes a quick stock support response is necessary :lol: