Page 1 of 1

Nativex platinum problem

Posted: Mon Mar 14, 2016 10:54 am
by paggasquid
I have done the mobile strike offer using nativex. I have leveled up there to level 6. That was yesterday, a day later I still haven't received the plat I should get for the offer. Any advise?

Re: Nativex platinum problem

Posted: Mon Mar 14, 2016 10:59 am
by Muldar
Hey Pagga,

As the offers are run by our partners you will need to contact the partner with whom the offer was completed.

To do this, select the correct one from the following:
SuperSonic Ads - https://www.supersonic.com/contact/
Native X - https://nativex.com/contact/contact-us/

Once the Support Team have confirmation from them the platinum will be awarded.

Hope that helps!

Re: Nativex platinum problem

Posted: Mon Mar 14, 2016 11:05 am
by paggasquid
Thanks for the quick respons. I can't open the nativex link though. Should I just go to their website and fill in a form there?

Re: Nativex platinum problem

Posted: Mon Mar 14, 2016 11:11 am
by Muldar
Thanks for the quick respons. I can't open the nativex link though. Should I just go to their website and fill in a form there?
Hmm they must have recently changed it, they used to have a section for any issues in games.

https://selfservice.nativex.com/Account/ContactUs Should let you contact their Support Team though their form is very vague.

Re: Nativex platinum problem

Posted: Mon Mar 14, 2016 12:10 pm
by paggasquid
This link seems to work. I have just filled in a form. I guess ill have to wait 2 days now. Maybe spam some emails lol

Re: Nativex platinum problem

Posted: Mon Mar 14, 2016 5:45 pm
by fr3gryf
This link seems to work. I have just filled in a form. I guess ill have to wait 2 days now. Maybe spam some emails lol
Never spam ( like a mail every week if they dont answere)
Tho when i had problems they answered in 2-3 days ( 1 when lucky hehe)

Re: Nativex platinum problem

Posted: Tue Mar 15, 2016 10:06 am
by paggasquid
This link seems to work. I have just filled in a form. I guess ill have to wait 2 days now. Maybe spam some emails lol
Never spam ( like a mail every week if they dont answere)
Tho when i had problems they answered in 2-3 days ( 1 when lucky hehe)
I was just kidding haha. I have already gotten a respons and they are investigating it now. Apparantly when you open the nativex page there is a tiny 'need help?' button at the bottom of the page. Magically solves all your problems ;)

Re: Nativex platinum problem

Posted: Tue Mar 15, 2016 7:56 pm
by fr3gryf
This link seems to work. I have just filled in a form. I guess ill have to wait 2 days now. Maybe spam some emails lol
Never spam ( like a mail every week if they dont answere)
Tho when i had problems they answered in 2-3 days ( 1 when lucky hehe)
I was just kidding haha. I have already gotten a respons and they are investigating it now. Apparantly when you open the nativex page there is a tiny 'need help?' button at the bottom of the page. Magically solves all your problems ;)

heeh, always look for this button when you are in trouble haha..
...should be same for IRL!!

Re: Nativex platinum problem

Posted: Fri Mar 18, 2016 8:50 pm
by paggasquid
I wish I had such buttons for big tests.... *mathematic test* oooh whereis the 'need help' button!

Re: Nativex platinum problem

Posted: Fri Mar 18, 2016 10:39 pm
by fr3gryf
I wish I had such buttons for big tests.... *mathematic test* oooh whereis the 'need help' button!
You got one you know, called...raising hand ;) doessnt always work tho