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Royal shadowstrike ring

Posted: Sat Mar 26, 2016 4:37 pm
by Theblackhand
I was camping ancient wyrm around 9:00pm Est. 3-24-16, and I found a royal shadow strike ring from the ancient wyrm. I was exited because of the drop, and logged off 30 mins after. I relogged an hour or so afterwards and the Royal shadowstrike ring was gone from my inventory. I have logged all the other characters on my account and checked all the inventories and banks. I still can't find it, and I was hoping to have an answer why this happened. I have screenshots of it in my inventory and dropping from the anc wyrm, which I'll attach to this. This occurred on my 150 rogue Thewhitehand, on gwydion.

Re: Royal shadowstrike ring

Posted: Sat Mar 26, 2016 4:40 pm
by Voldemort
I'm sure you've done this already, but have you checked:

(i) Whether it's equipped;
(ii) Using the inventory search feature, just in case you missed it?

Otherwise you might need to wait for support :(

Re: Royal shadowstrike ring

Posted: Sat Mar 26, 2016 5:12 pm
by fr3gryf
Yeah, as vold said u can now use the ingame support button

Otm will check all income items and where is it now, and will check on what to do.
If you dropped it or if its a bug nw they will give it back;) it happens hehe

Re: Royal shadowstrike ring

Posted: Sat Mar 26, 2016 5:28 pm
by Theblackhand
Ok thanks, I appreciate the help. I sent a support ticket but I wasn't sure if I needed to somehow attach the pictures to prove I actually had the ring.

Re: Royal shadowstrike ring

Posted: Sat Mar 26, 2016 7:50 pm
by Curry30423
Why's it in trade ._.

Re: Royal shadowstrike ring

Posted: Sat Mar 26, 2016 10:54 pm
by fr3gryf
Ok thanks, I appreciate the help. I sent a support ticket but I wasn't sure if I needed to somehow attach the pictures to prove I actually had the ring.
Ya nw they have access to every transaction, trade, drop etc and can follow an item everywhere;)

Re: Royal shadowstrike ring

Posted: Mon Mar 28, 2016 9:55 am
by Muldar
As our helpful community have said best to submit an in-game Support Ticket and the Support Team will look into the issue for you :)

We have logs on everything!

Re: Royal shadowstrike ring

Posted: Sun Apr 03, 2016 5:33 pm
by Theblackhand
Why's it in trade ._.
I was showing someone that wanted to buy but I declined his offer