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Ignored by support team/ admins
Posted: Sat Apr 23, 2016 12:26 pm
by DietDrKelp
So a few days ago I sent in a in-game support ticket it was about 4 days ago and I still didn't get an answer. I started private messaging a staff member and he said he would do stuff that he didn't do. And now I'm still waiting for a response from him. Anyone want to explain why I'm being ignored?
Re: Ignored by support team/ admins
Posted: Sat Apr 23, 2016 12:49 pm
by Everything
-Ostara on the way and from what Muldar says they're very busy.
-Small team, lots of tickets and player issues they have to deal with every day.
- It does say you cannot undo a deletion of a character before you delete it. Just wait the 29 days until your mail is returned
From what I can tell Muldar is the main (if not only) staff member who deals with us as players, so he's got a pretty full plate. If there are more Support Team members then they're helping people not twiddling their thumbs lol
Biggest reason may be Ostara. OTM staff hasn't been as active on Forums the past few days
Re: Ignored by support team/ admins
Posted: Sat Apr 23, 2016 12:56 pm
by nueee
Yup same thing happened to me it's been well over 2 weeks and haven't heard a word from otm .
Re: Ignored by support team/ admins
Posted: Mon Apr 25, 2016 10:31 am
by Muldar
Weekend, had a pretty busy one.
Going through PMs now.
Re: Ignored by support team/ admins
Posted: Mon Apr 25, 2016 12:30 pm
by Cookiemonster123
yo muldar I pmed u concerning my account
Re: Ignored by support team/ admins
Posted: Sat May 07, 2016 5:08 pm
by Therealartofwar
Muldar, I think I pmed you a few weeks ago but you still haven't gotten back to me so are you just really busy or did I do something wrong?
Re: Ignored by support team/ admins
Posted: Mon May 09, 2016 10:21 am
by Muldar
Muldar, I think I pmed you a few weeks ago but you still haven't gotten back to me so are you just really busy or did I do something wrong?
Don't think I've got anything but it could have got lost in the mass of PMs I get, could you re send it?
Cheers