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Can't log in
Posted: Sun Jun 05, 2016 4:34 pm
by Pkrangerxx
Recently got my old lost account from support but when I try logging in, it just has an infinite loading word. The few times that it does let me log in, it only lets me go on other servers but not denu where I have all of my good chars and stuff. Please help, I am playing on iOS and am using wifi and or 3G, i tried deleting the game and redownloading it and nothing, I even pmed a few admin but they don't help and ignore me. This needs to be fixed
Re: Can't log in
Posted: Mon Jun 06, 2016 10:22 am
by Voldemort
Hello,
I've deleted the other topics you made - please only post one topic in the appropriate board.
Have you tried emailing
[email protected]?
Thanks
Re: Can't log in
Posted: Mon Jun 06, 2016 11:14 am
by Muldar
Hi Pkrangerxx,
Could you PM me your account details and I will look into the issue for you.
Thanks.
Re: Can't log in
Posted: Sat Jul 09, 2016 4:15 pm
by alexanderpi1
Hello,
Have you tried creating a new account and attempting to log in with that?
If the new account works then it will be an issue with your individual account.
Re: Can't log in
Posted: Sat Jul 09, 2016 7:03 pm
by LeGenDzZ
Sorry to derail this, but aren't you the same kid who was defending a scammer scum on groupie?
Re: Can't log in
Posted: Sun Jul 10, 2016 12:43 am
by Hison
Hi There,
The thing that you are describing is an issue when you get 4/3 character on that server.(know from my own experience).
The fix that I found is.
1) Get on a different Server
2) Make a character
3) Use NativeX to get plat for another character slot.
Or you can do the following,
1) Buy a dollar worth of platinum, in other to get another character slot.
That issue occurred to me when I asked for a character to be restored and that's what happened. I was able to log in on different servers but not on my main server.
I hope that will fix your problem, if it has not been fixed by now