Celtic Heroes

Hello,
I'm Anubis2 from Herne and i have a quick Question to Muldar. I've sent a Password request and it's more than 5 Hours gone. So how long does it take to get that Paaword as an E-Mail? Would be nice to get an answer

Hey Anubis,

Office is not open on weekends so there may be a delay in replies as the Support Team works though emails / tickets received over the weekend.

Be sure you have submitted an email with:

• Account Username
• Account creation date (estimate)
• Character names, levels and worlds on the account
• Platinum purchases (values) on the account
• Premium purchases (items/upgrades)
• Trades on the account
• Some banked items on a particular character

As the more details you provide the quicker they can process your request.

Thanks

Ok thanks,
But I couldn't give any info, because I just tapped the "Password forgot" Button so they will send me a Password quick?Or could it happen that it takes more than a while?

And I tapped it twice and it twice said "your new Password has been sent to your E-Mail" but I didn't get any Password yet and it's the correct Useername of me and correct E-Mail Address I'm sure

If you used the reset password function in-game you should receive an email almost instantly.

Be sure to check all inboxes (including Junk) for any emails as it is an automated system.

No E-Mail with Password anywhere in my E-Mail account
Is it maybe because I'm from Germany? So that it takes longer to arrive here?

I will check all my inboxed again when arriving at home and tell you when it arrived or not

Nothing yet

It happened to me quite a lot on Android, password request and mail registration doesn't always work

So I won't get a new Passwort? My account is lost?