Page 1 of 1

Otm doesn't read emails

Posted: Sun Jun 26, 2016 11:06 pm
by Worldcreater
I got my account band from so called selling items which I didn't not sell anything. It has been 3-4 months since this this, I've been sending in emails everyday and it's just retarded that they don't reply at all. I'm planning on quitting anyways really no reason to play if I don't have my acc. So my accounts been disabled for like 3 months and I've sent in 100s of emails and I'm about to just quit the game, And I doubt I'll get back after this but hey they *** me over wasted $2000 on that acc y would they care? :cry: :( :cry: :cry:

Re: Otm doesn't read emails

Posted: Sun Jun 26, 2016 11:15 pm
by NUKE MAGE
I got my account band from so called selling items which I didn't not sell anything. It has been 3-4 months since this this, I've been sending in emails everyday and it's just ******** that they don't reply at all. I'm planning on quitting anyways really no reason to play if I don't have my acc. So my accounts been disabled for like 3 months and I've sent in 100s of emails and I'm about to just quit the game, And I doubt I'll get back after this but hey they messed me over wasted $2000 on that acc y would they care? :cry: :( :cry: :cry:

aw dont quit :/

Re: Otm doesn't read emails

Posted: Sun Jun 26, 2016 11:36 pm
by Worldcreater
I got my account band from so called selling items which I didn't not sell anything. It has been 3-4 months since this this, I've been sending in emails everyday and it's just ******** that they don't reply at all. I'm planning on quitting anyways really no reason to play if I don't have my acc. So my accounts been disabled for like 3 months and I've sent in 100s of emails and I'm about to just quit the game, And I doubt I'll get back after this but hey they messed me over wasted $2000 on that acc y would they care? :cry: :( :cry: :cry:

aw dont quit :/
I don't want to. But no acc no play.

Re: Otm doesn't read emails

Posted: Sun Jun 26, 2016 11:43 pm
by Coman
So why the grand ban?

Re: Otm doesn't read emails

Posted: Mon Jun 27, 2016 12:21 am
by Worldcreater
So why the grand ban?
I shouted selling items for rl cash. But was told by friend that's against rules so I stopped next day I try to get on I'm band. I didn't sell anything otm won't give acc back.

Re: Otm doesn't read emails

Posted: Mon Jun 27, 2016 1:04 am
by Romeo
That's bs man, just cuz u say somet don't mean ur gunna do it -.- so it's guilty until proven innocent with otm? Not cool!
But I think ur mistake was sending I'm 100s of tickets lol I think that slows down the process, not sure how it would but that's what I been told :(

Re: Otm doesn't read emails

Posted: Mon Jun 27, 2016 1:17 am
by Voldemort
Moved to Ask for Help.

To appeal a ban, make sure you've emailed [email protected]

Include as much info about your account as possible, and a brief description as to why you think your account shouldn't be banned.

Regardless, sending an email a day I'd excessive, and will slow down the process. Emails are normally responded to within two weeks; you can try again then.

Hope it gets sorted soon! :)

Re: Otm doesn't read emails

Posted: Mon Jun 27, 2016 8:17 am
by -MF-
I agree it's bs... OTM should speed things up... I mean they just gotta read the damn emails, check things and enable the account.

Re: Otm doesn't read emails

Posted: Mon Jun 27, 2016 9:31 am
by Muldar
Hi Hero,

I have looked into this further and it appears the Appeals Team has already replied to your email:

> Hello,
>
> This account is marked as being disabled for selling items for real
> life money.
> Therefore we are unable to re-enable the account.
>
> Thank you.

As selling in-game items is against TOS accounts found to be doing this may be permanently disabled to prevent future occurrences.

A full list of our TOS may be found here: http://celtic-heroes.com/support/terms-of-service/

Morgana (Head of Support) explains account issues in detail: http://celtic-heroes.com/forum/viewtopi ... 30#p674396

Any further issues feel free to PM me.