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Otm doesn't read emails
Posted: Sun Jun 26, 2016 11:06 pm
by Worldcreater
Re: Otm doesn't read emails
Posted: Sun Jun 26, 2016 11:15 pm
by NUKE MAGE
Re: Otm doesn't read emails
Posted: Sun Jun 26, 2016 11:36 pm
by Worldcreater
I don't want to. But no acc no play.
Re: Otm doesn't read emails
Posted: Sun Jun 26, 2016 11:43 pm
by Coman
So why the grand ban?
Re: Otm doesn't read emails
Posted: Mon Jun 27, 2016 12:21 am
by Worldcreater
So why the grand ban?
I shouted selling items for rl cash. But was told by friend that's against rules so I stopped next day I try to get on I'm band. I didn't sell anything otm won't give acc back.
Re: Otm doesn't read emails
Posted: Mon Jun 27, 2016 1:04 am
by Romeo
That's bs man, just cuz u say somet don't mean ur gunna do it -.- so it's guilty until proven innocent with otm? Not cool!
But I think ur mistake was sending I'm 100s of tickets lol I think that slows down the process, not sure how it would but that's what I been told

Re: Otm doesn't read emails
Posted: Mon Jun 27, 2016 1:17 am
by Voldemort
Moved to Ask for Help.
To appeal a ban, make sure you've emailed
[email protected]
Include as much info about your account as possible, and a brief description as to why you think your account shouldn't be banned.
Regardless, sending an email a day I'd excessive, and will slow down the process. Emails are normally responded to within two weeks; you can try again then.
Hope it gets sorted soon!

Re: Otm doesn't read emails
Posted: Mon Jun 27, 2016 8:17 am
by -MF-
I agree it's bs... OTM should speed things up... I mean they just gotta read the damn emails, check things and enable the account.
Re: Otm doesn't read emails
Posted: Mon Jun 27, 2016 9:31 am
by Muldar
Hi Hero,
I have looked into this further and it appears the Appeals Team has already replied to your email:
> Hello,
>
> This account is marked as being disabled for selling items for real
> life money.
> Therefore we are unable to re-enable the account.
>
> Thank you.
As selling in-game items is against TOS accounts found to be doing this may be permanently disabled to prevent future occurrences.
A full list of our TOS may be found here:
http://celtic-heroes.com/support/terms-of-service/
Morgana (Head of Support) explains account issues in detail:
http://celtic-heroes.com/forum/viewtopi ... 30#p674396
Any further issues feel free to PM me.