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Forgot my password

Posted: Sun Jul 03, 2016 7:43 am
by milli
I forgot password. .... but i dont know which username to use ..is it the name i gave my character or what help plzzz really need to get bk in ......there should be a better way to recover my password. .... plz help

Re: Forgot my password

Posted: Mon Jul 04, 2016 10:41 am
by Muldar
Hi Milli,

could you please contact our support Team at [email protected] with:

• Account Username
• Account creation date (estimate)
• Character names, levels and worlds on the account
• Platinum purchases (values) on the account
• Premium purchases (items/upgrades)
• Trades on the account
• Some banked items on a particular character

And they will assist you in recovering your account, the more details you can provide the faster they can process your claim.

Thanks

Re: Forgot my password

Posted: Mon Jul 04, 2016 2:08 pm
by milli
I have sent an email to the team via my gamil and yahoo

Re: Forgot my password

Posted: Mon Jul 04, 2016 2:20 pm
by milli
Tried the user name and its still not letting me in dont dont know whats happening hope yall can help me

Re: Forgot my password

Posted: Mon Jul 04, 2016 5:28 pm
by milli
Whats taking so long ???

Re: Forgot my password

Posted: Mon Jul 04, 2016 7:42 pm
by milli
Hi Milli,

could you please contact our support Team at [email protected] with:

• Account Username
• Account creation date (estimate)
• Character names, levels and worlds on the account
• Platinum purchases (values) on the account
• Premium purchases (items/upgrades)
• Trades on the account
• Some banked items on a particular character

And they will assist you in recovering your account, the more details you can provide the faster they can process your claim.

Thanks
did anybody get my emails or should i send it again.....want to know if the issue is being deal with? .... plz get back to me as soon as possible

Re: Forgot my password

Posted: Tue Jul 05, 2016 10:36 am
by Muldar
did anybody get my emails or should i send it again.....want to know if the issue is being deal with? .... plz get back to me as soon as possible
The team will reply to your email as soon as possible, they are currently working through the back log of tickets / emails received during the weekend so there may be a delay in their reply.

Re: Forgot my password

Posted: Fri Jul 15, 2016 12:04 am
by Zyz
Whats taking so long ???
You realize your email is in a long list of people waiting for their email to get read.