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Lost Items In Mail
Posted: Tue Jul 05, 2016 2:18 pm
by Hison
I was mailing items from one character to another and then I lost two mounts. I checked on all of my characters and they are not there. Anyone can go and look into my account and tell me where they are at?
Re: Lost Items In Mail
Posted: Tue Jul 05, 2016 2:41 pm
by Muldar
Hi Hison,
Could you submit an in-game Support Ticket on the character this happened on and our Support Team will look through your item and mail history.
Be sure to include the names of the items lost.
Thanks
Re: Lost Items In Mail
Posted: Mon Jul 11, 2016 10:06 am
by Hison
Bump
Re: Lost Items In Mail
Posted: Mon Jul 18, 2016 8:30 pm
by Hison
Guys I understand you been busy. But it just doesn't take two weeks to tell me where my items go.
Re: Lost Items In Mail
Posted: Tue Jul 19, 2016 9:44 am
by Muldar
You will have to use the in-game Support Tool regarding any items missing.
The Support Team can then look up your item history in-game.
Be sure to include any character names and item names.
If they have yet to reply to your ticket please submit another and I will inform the team.
Thanks
Re: Lost Items In Mail
Posted: Fri Jul 22, 2016 4:49 am
by Hison
Day 17 still waiting:)
Re: Lost Items In Mail
Posted: Wed Jul 27, 2016 3:51 am
by Hison
You guys got to be kidding me.. I spend 22 days waiting for a replay that j didn't even need.. I asked where the items at.. Like right now where are they.. And not where they went too.. I checked those characters that support told me.. And all other characters. They items are not there.. Thanks for nothing I guess
Re: Lost Items In Mail
Posted: Fri Jul 29, 2016 11:15 am
by Morgana
If you are having issues with the support team please PM me.
Locking this thread now to avoid spam. Thank you.