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Email says I'm enabled... Game still says I'm disabled

Posted: Wed Aug 10, 2016 6:55 pm
by Nick02
Hello, so I recently got an email back from appeals@onethumbmobile and it said my account had been re-enabled, but when I try and change the password, the game still said my account was disabled. I know it's not a device ban because I can sign in on other accounts. So anyone know why this is?

Re: Email says I'm enabled... Game still says I'm disabled

Posted: Thu Aug 11, 2016 5:45 am
by Xx Bazinga xX
That sad. Did u try turnig it off and on again?

Re: Email says I'm enabled... Game still says I'm disabled

Posted: Thu Aug 11, 2016 9:34 am
by Morgana
Hello,

Can you please PM me with your character name and world?

Thankies!

Locking this thread now :)