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Is there anything that can be done?

Posted: Wed Oct 19, 2016 6:38 pm
by Sang3000
I have a clanny who had registered their account with a password but not with email. Her ipad she played on broke, and she forgot her password. Is there any way to recover an account lost this way? Thanks

Re: Is there anything that can be done?

Posted: Thu Oct 20, 2016 4:12 pm
by Muldar
Hey Sang,

If she contacts us at [email protected] with:

• Account Username
• Account creation date (estimate)
• Character names, levels and worlds on the account
• Platinum purchases (values) on the account
• Premium purchases (items/upgrades)
• Trades on the account
• Some banked items on a particular character

We will be able to assist in recovering her account.

More details she provides the faster we can assist.