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Login e-mail

Posted: Tue Nov 15, 2016 4:41 pm
by OrmtabDuggan
Hi guys,

I can't reset my account, 'cause I don't know my e-mail anymore or I don't registered one..
Is there a option to recover it back; please answer...

My username is: Ormtab Duggan

Re: Login e-mail

Posted: Tue Nov 15, 2016 4:49 pm
by Muldar
Hey OrmtabDuggan,

Shouldn't be an issue, email our Support Team at [email protected] with your account details such as:

• Account Username
• Account creation date (estimate)
• Character names, levels and worlds on the account
• Platinum purchases (values) on the account
• Premium purchases (items/upgrades)
• Trades on the account
• Some banked items on a particular character

More details you can provide the faster they can assist.

Thanks

Re: Login e-mail

Posted: Tue Nov 15, 2016 4:50 pm
by OrmtabDuggan
When will I get a answer?

Re: Login e-mail

Posted: Tue Nov 15, 2016 4:59 pm
by Muldar
They usually reply within 7 days but it can be longer depending on workload.

Best bet is to include the names of other characters found on the account, previous emails etc in your email as this helps with account security.

Re: Login e-mail

Posted: Tue Nov 15, 2016 5:26 pm
by OrmtabDuggan
I really don't know. But I could answer on all question that you said.
Is that enough for recover?