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Support | Please answer Administrator =(

Posted: Thu Nov 17, 2016 12:44 pm
by OrmtabDuggan
I'm reading everywhere on the forum, that support doesn't mail back...
I send 3 days ago a mail for recovering my account details with the questions that @Mulder gaves me.

Still don't have a reply... I need my account back. I've bought so much, with real money. I spend estimate 75/80 EUR.

Just help me please, help me get my account back..

Re: Support | Please answer Administrator =(

Posted: Thu Nov 17, 2016 1:47 pm
by TrickzJuggalo
Support will take longer now due to the fact they are releasing an update today. Their team isn't huge and they can't get to everyone each week. They try to get back to you within the week, and if it takes longer than 7 days PM Muldar.

I feel you though, It's been two weeks I've been waiting for a response as well.

Best of luck!

Jared

Re: Support | Please answer Administrator =(

Posted: Thu Nov 17, 2016 1:49 pm
by OrmtabDuggan
Support will take longer now due to the fact they are releasing an update today. Their team isn't huge and they can't get to everyone each week. They try to get back to you within the week, and if it takes longer than 7 days PM Muldar.

I feel you though, It's been two weeks I've been waiting for a response as well.

Best of luck!

Jared
Aha, now I know more!

Thanx!

Re: Support | Please answer Administrator =(

Posted: Thu Nov 17, 2016 2:07 pm
by Muldar
Support aims to reply to all emails within 7 days but can take up to 14.

As your email was received on Monday the team will have been working through the backlog of emails received over the weekend while we were out of office prior to your own.

I have informed the team of your email and you should receive a reply this week.

Thank you.

Re: Support | Please answer Administrator =(

Posted: Thu Nov 17, 2016 2:31 pm
by OrmtabDuggan
Thank You!

Can you reply on my last message, in the inbox?

Re: Support | Please answer Administrator =(

Posted: Thu Nov 17, 2016 2:43 pm
by Muldar
I'll inform them of your new email address, should receive a reply to that inbox.

Re: Support | Please answer Administrator =(

Posted: Thu Nov 17, 2016 2:49 pm
by OrmtabDuggan
Thanks!

Re: Support | Please answer Administrator =(

Posted: Wed Nov 23, 2016 5:22 pm
by OrmtabDuggan
Account details are recovered.

Thanks to Muldar and other staff! #closethis