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Account Issue

Posted: Sun Jan 29, 2017 3:50 pm
by Ortheus
I have an account with characters in Gwydion. I have no idea what the username is because I just created new characters of every username I could think and they were all available, but I have access to the email with multiple purchase receipts from 2013.

Email: [email protected]
Purchase receipts are included as attachment

Only thing I need to know is what my username is and I can reset password etc. from there.

Re: Account Issue

Posted: Sun Jan 29, 2017 5:40 pm
by Peuleschiltje
I think you can better sent OTM/supporrt a private message.

Re: Account Issue

Posted: Sun Jan 29, 2017 8:41 pm
by Ortheus
I think you can better sent OTM/supporrt a private message.
I don't know how you mean to send them a private message, or if you mean to email certain address I don't know about, or message them somewhere else.

Re: Account Issue

Posted: Mon Jan 30, 2017 11:08 am
by Muldar
Hey Ortheus,

Please contact us at [email protected] with as much of the following information as possible:

• Account Username
• Account creation date (estimate)
• Character names, levels and worlds on the account
• Platinum purchases (values) on the account
• Premium purchases (items/upgrades)
• Trades on the account
• Some banked items on a particular character

The more you provide the faster we can assist.

Thanks