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How long does support norm take?

Posted: Mon Apr 03, 2017 5:07 pm
by Corrupt
I emailed them about 5 days ago regarding issues with a lost account and no reply. How long does support usual take cuz its kind of annoying.

Re: How long does support norm take?

Posted: Mon Apr 03, 2017 5:18 pm
by Kenny G
if your lucky 6 months lol

Re: How long does support norm take?

Posted: Mon Apr 03, 2017 5:33 pm
by Reef
I've been waiting for my missing items (coz of mail glitch) for about 6 weeks now lmao

Re: How long does support norm take?

Posted: Mon Apr 03, 2017 5:34 pm
by Hison
Which step are you on? Have the asked about the personal account stuff? If yes, then they are on the final stage of looking making sure all info is right. If you haven't received a replay within 14 days from the day you first send the ticket feel free to send a PM to Muldar on forums.

Re: How long does support norm take?

Posted: Mon Apr 03, 2017 5:36 pm
by Hison
I've been waiting for my missing items (coz of mail glitch) for about 6 weeks now lmao
What do you mean mail glitch?

Re: How long does support norm take?

Posted: Mon Apr 03, 2017 5:39 pm
by Reef
I've been waiting for my missing items (coz of mail glitch) for about 6 weeks now lmao
What do you mean mail glitch?
Like this: http://celtic-heroes.com/forum/viewtopi ... 74#p704274

Re: How long does support norm take?

Posted: Tue Apr 04, 2017 8:35 am
by Tuula
I emailed them about 5 days ago regarding issues with a lost account and no reply. How long does support usual take cuz its kind of annoying.
Support answered me in 1 day - a friday - and fixed my problems directly after weekend. Very good job from support.

Re: How long does support norm take?

Posted: Wed Apr 05, 2017 9:28 pm
by -MF-
I emailed them about 5 days ago regarding issues with a lost account and no reply. How long does support usual take cuz its kind of annoying.
A lifetime.