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Is support being supported?

Posted: Tue Apr 11, 2017 11:51 am
by nueee
Is your support team one lonely guy reading throughout all the emails trying to figure out people's accounts ???
Like I've never had this slow of a
Response time with support, are they focused more on updates vs player support? Like seriously what's going on here your support has been slacking hard core .

Re: Is support being supported?

Posted: Tue Apr 11, 2017 1:48 pm
by Corrupt
Is your support team one lonely guy reading throughout all the emails trying to figure out people's accounts ???
Like I've never had this slow of a
Response time with support, are they focused more on updates vs player support? Like seriously what's going on here your support has been slacking hard core .
2 weeks to get back a lost account. It's ridiculous im just gonna start sending emails daily

Re: Is support being supported?

Posted: Tue Apr 11, 2017 4:06 pm
by nueee
Is your support team one lonely guy reading throughout all the emails trying to figure out people's accounts ???
Like I've never had this slow of a
Response time with support, are they focused more on updates vs player support? Like seriously what's going on here your support has been slacking hard core .
2 weeks to get back a lost account. It's ridiculous im just gonna start sending emails daily
Man your lucky got yours in 2 weeks I sent my first ticket march 2nd

Re: Is support being supported?

Posted: Tue Apr 11, 2017 8:10 pm
by Corrupt
Is your support team one lonely guy reading throughout all the emails trying to figure out people's accounts ???
Like I've never had this slow of a
Response time with support, are they focused more on updates vs player support? Like seriously what's going on here your support has been slacking hard core .
2 weeks to get back a lost account. It's ridiculous im just gonna start sending emails daily
Man your lucky got yours in 2 weeks I sent my first ticket march 2nd
havent got it back yet lol. https://twitter.com/CelticHeroes

Re: Is support being supported?

Posted: Thu Apr 13, 2017 7:12 am
by nueee
Dang I don't have a twitter but it looks likes they respond a lot faster on thier then through email

Re: Is support being supported?

Posted: Thu Apr 13, 2017 12:30 pm
by Hison
If you going to send emails daily it will just put your ticket behind. Because they answer emails by first come first serve. So when your email is going to be close to the start it will be send back because you emailed again

Re: Is support being supported?

Posted: Thu Apr 13, 2017 3:17 pm
by Aileron
Is your support team one lonely guy reading throughout all the emails trying to figure out people's accounts ???
His name is Milton, but he couldn't focus on support tickets because someone took his red stapler.

Re: Is support being supported?

Posted: Thu Apr 13, 2017 3:22 pm
by Hison
The only support person I know is Morgana and she does fantastic job doing it. Because she has to read lots in game tickets and from the support emails. But I also think Muldar helps her when they are overloaded on tickets. Specially after Holidays when the team is out of office

Re: Is support being supported?

Posted: Fri Apr 14, 2017 12:18 am
by Wolfenstien
Is your support team one lonely guy reading throughout all the emails trying to figure out people's accounts ???
His name is Milton, but he couldn't focus on support tickets because someone took his red stapler.
Hahahahahaha that actually made me lol.