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forgot password
Posted: Mon Apr 17, 2017 11:44 am
by Ngepet
hi there i just forgot my password today when your server down n im trying use other account. have sent mail to
[email protected] but havent been reply yet. my nick is Zenifer mage lvl 109 belong to serenity guild, im clansman member. if there anything i need to answer please reply my mail.
Re: forgot password
Posted: Mon Apr 17, 2017 1:57 pm
by Muldar
Hi Ngepet,
I've found your email in the inbox but it does not contain enough account information.
If you could resend your email with the following:
• Account Username
• Account creation date (estimate)
• Character names, levels and worlds on the account
• Platinum purchases (values) on the account
• Premium purchases (items/upgrades)
• Trades on the account
• Some banked items on a particular character
The Support Team can assist.
Thanks
Re: forgot password
Posted: Mon Apr 17, 2017 3:14 pm
by Ngepet
Hi Ngepet,
I've found your email in the inbox but it does not contain enough account information.
If you could resend your email with the following:
• Account Username
• Account creation date (estimate)
• Character names, levels and worlds on the account
• Platinum purchases (values) on the account
• Premium purchases (items/upgrades)
• Trades on the account
• Some banked items on a particular character
The Support Team can assist.
Thanks
i have sent another mail please need your help.
Re: forgot password
Posted: Tue Apr 18, 2017 10:29 am
by Ngepet
can someone from admin here reply my mail?
Re: forgot password
Posted: Tue Apr 18, 2017 12:55 pm
by Ngepet
sigh no one reply or try to help
Re: forgot password
Posted: Tue Apr 18, 2017 12:56 pm
by Muldar
sigh no one reply or try to help
The Support Team will have yet to get to your email, they will be working through the queue.
Typical reply time is 1 - 14 days.
Re: forgot password
Posted: Thu Apr 20, 2017 11:53 am
by Ngepet
sigh no one reply or try to help
The Support Team will have yet to get to your email, they will be working through the queue.
Typical reply time is 1 - 14 days.
its been 3 days but no sign my email will be reply
Re: forgot password
Posted: Fri Apr 21, 2017 2:47 am
by Ngepet
do i really need to wait 14 days to get reply? why not just whole month to reply it. sigh...
Re: forgot password
Posted: Fri Apr 21, 2017 6:53 am
by Elfylolz
do i really need to wait 14 days to get reply? why not just whole month to reply it. sigh...
Ripp sry for ur loss support has been busy lately especially on android we always get the **** end of stick our servers keep crashing with less ppl on em than iOS our beta gets held back almost a whole week this is what happens to android sadly
Re: forgot password
Posted: Sat Apr 22, 2017 1:43 am
by Ngepet
day 5 and still not replied yet