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Returning member can't remember account

Posted: Tue Jun 06, 2017 8:48 pm
by Gemwing
I haven't played in 3+ years. I vaguely remember my account name, I know two of my characters namesc and I know the support password given to me for account retrieval 3 years ago when I returned the first time. Is there a way a mod could reach out to me?

Re: Returning member can't remember account

Posted: Wed Jun 07, 2017 10:06 am
by Muldar
For account retrieval you will have to contact [email protected].

If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- Registered Email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Cheers