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Need iOS account recovered

Posted: Thu Jul 20, 2017 1:05 am
by goldenheroe
Hey I sent a answer back to support on June 13 but nobody sent reply back I know my username now just not password hopefully I can get a definite answer by next week when cross platform actually comes out cuase it's been more then a month since I last replied so I'm getting worried that my account is not gonna be retrieved so if anyone can help me plz help me thanks

Re: Need iOS account recovered

Posted: Thu Jul 20, 2017 10:42 am
by Muldar
Please resend your email with the following information and I will flag it for the team:

- Username for account -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Thanks

Re: Need iOS account recovered

Posted: Thu Jul 20, 2017 2:14 pm
by goldenheroe
Just sent the email thank you muldar

Re: Need iOS account recovered

Posted: Thu Jul 20, 2017 2:18 pm
by lokococo2
Same thing happend to me i just got back to the game again cause of the crossplatform and when i enter my username and email to change password cause i couldn't remember it said account being disable and i send a email to support this monday and i still got no reply back i really want to play again

Re: Need iOS account recovered

Posted: Thu Jul 20, 2017 2:45 pm
by Muldar
Same thing happend to me i just got back to the game again cause of the crossplatform and when i enter my username and email to change password cause i couldn't remember it said account being disable and i send a email to support this monday and i still got no reply back i really want to play again
If your account has been disabled you will be required to contact our Appeals Team. They can be found at [email protected].

Please include all relevant account information as this will be required to process your appeal.

Thanks

Re: Need iOS account recovered

Posted: Thu Jul 20, 2017 6:23 pm
by lokococo2
I already send it yesterday and monday but still no reply

Re: Need iOS account recovered

Posted: Sat Jul 22, 2017 4:01 pm
by lokococo2
I have send support 3 emails already about my account being disable and they still no reply to me i send it monday and thursday i really wanna play on my account again

Re: Need iOS account recovered

Posted: Mon Jul 24, 2017 9:38 am
by Muldar
I have send support 3 emails already about my account being disable and they still no reply to me i send it monday and thursday i really wanna play on my account again
The team aims to reply to all emails within 7 - 14 days, please be aware we do not work weekends.

Re: Need iOS account recovered

Posted: Mon Jul 24, 2017 2:53 pm
by lokococo2
Ok thank you so much i hope i could play with my accojnt when we solved this problem :)

Re: Need iOS account recovered

Posted: Wed Jul 26, 2017 3:24 pm
by lokococo2
I really wanna play celtic heroes again but support havent reply to me yet can you guys plz reply to me back really wanna play wih all my lux and stuff