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Recover account
Posted: Sun Jul 23, 2017 6:07 am
by RoyalOBeast
Hey guys I've sent the appeals team a mail to recover my account they've responded with nothing yet, Having to deal with this is very stressful knowing I haven't done anything wrong.
Re: Recover account
Posted: Mon Jul 24, 2017 9:37 am
by Muldar
The team aims to reply to all emails within 7 - 14 days.
Please ensure your email contains the required account information (detailed below) as this will be required to process your appeal.
Thanks
- Username for account -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -
Re: Recover account
Posted: Sun Jul 30, 2017 9:45 pm
by lokococo2
Hey muldar i being waiting the pass 5'weeks for appeal to email me back but hey havent im trying to recover my account that is disable cause it say trading stuff for real money when i havent played on the account for 1'year and i came back and it say that all my lux and elixirs ans stuff are there i wanna play on the account again plz help me out
Re: Recover account
Posted: Tue Aug 01, 2017 5:36 am
by RoyalOBeast
Hey muldar i being waiting the pass 5'weeks for appeal to email me back but hey havent im trying to recover my account that is disable cause it say trading stuff for real money when i havent played on the account for 1'year and i came back and it say that all my lux and elixirs ans stuff are there i wanna play on the account again plz help me out
Got banned for the same reason also man, I've never traded stuff for real life money it's a complete joke. Appeals need to get their stuff together
Re: Recover account
Posted: Tue Aug 01, 2017 8:59 am
by Muldar
Accounts disabled for selling items for real money will be banned permanently .
Further information / explanation can be found here:
http://celtic-heroes.com/forum/viewtopi ... 6&p=687155
Re: Recover account
Posted: Tue Aug 01, 2017 4:02 pm
by lokococo2
I never scam someone or gave account information to no one i came back to the game when crossplatform came to play again cause i have android and my account is from iso amd when i try to log in it said account being banned cause trading items for real money when i never trade itemes for real money or sold my account i have my own pass and email on it plus i reach it 108 and left it there for bank i want it back cause I waste plat on it for nothing
Re: Recover account
Posted: Tue Aug 01, 2017 7:08 pm
by RoyalOBeast
Problem is I've never sold anything for real life money, This won't get me anywhere but it is what is , thanks a lot for banning me for no reason though. Excellent customer support (sarcasm).
Re: Recover account
Posted: Wed Aug 02, 2017 2:31 am
by lokococo2
They ain't gonna help us bro they always do the same