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Not receiving the reset password email

Posted: Tue Aug 01, 2017 12:27 pm
by Arcaues
Hey, so I'm having trouble resetting my password because I'm not seeing the email. It says that it was successfully sent to my address but it's not there. I've checked every single inbox including spam/junk. The only thing I can think of is that the email is blocked but I don't know how to check that (I use the mail.com app). Can anyone help?

Re: Not receiving the reset password email

Posted: Tue Aug 01, 2017 7:45 pm
by Arcaues
Please help if you can

Re: Not receiving the reset password email

Posted: Tue Aug 01, 2017 7:58 pm
by xAndrey
Trying to log in from safari

Re: Not receiving the reset password email

Posted: Tue Aug 01, 2017 10:36 pm
by Arcaues
I'm talking about in the actual game for my account.

Re: Not receiving the reset password email

Posted: Tue Aug 01, 2017 11:05 pm
by Peuleschiltje
Do you know if you are on the right email address? I use a lot of different email addresses for my accounts so I often go to the wrong email and experience the same problem as you have... but I am just on the wrong email.

Re: Not receiving the reset password email

Posted: Tue Aug 01, 2017 11:13 pm
by Arcaues
yeah peul. the message appears saying that it was successfully sent to my email address but it's not. i even have an "all inboxes" option and it's not there (though i did also check my spam folder and other folders manually with no luck).

Re: Not receiving the reset password email

Posted: Tue Aug 01, 2017 11:15 pm
by Arcaues
by the way- the email wasn't blocked, i figured out how to check that. i don't have any emails blocked at all

Re: Not receiving the reset password email

Posted: Thu Aug 03, 2017 10:02 am
by Muldar
Send me a PM with your details and I will investigate.

Re: Not receiving the reset password email

Posted: Sat Aug 05, 2017 5:18 pm
by Arcaues
Sent a while ago, Muldar.

Re: Not receiving the reset password email

Posted: Tue Aug 08, 2017 1:13 am
by Arcaues
Yeah, still isn't working. Muldar, I apologize for the multiple emails but they just included extra information that I didn't include before.